2,331 questions
2,331 questions with Surface | Surface Pro | Performance and maintenance tags
2 answers
Cursor disappears after Surface Pro 9 goes to sleep
After my Surface Pro 9 goes to sleep, the cursor disappears when the computer reawakes. It only reappears after a restart.
Surface | Surface Pro | Performance and maintenance
asked 2026-06-16T18:14:34.32+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 55.00000000000001%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJE%3C/text%3E%3C/svg%3E)
John Enerson
0
Reputation points
commented 2026-06-19T07:39:44.0366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
12,045
Reputation points Microsoft External Staff
Moderator
1 answer
How can I fix my fan??
Hi, my Surface fan spins quickly when it turns off and then turns back on and spins quickly and then turns back off and repeats. How can I fix this without opening the Surface? Please help me. My Surface has the latest update and I use it lightly.
Surface | Surface Pro | Performance and maintenance
2,331 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 52%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
1 answer
Rerun a Surface Pro 11 and a dropped Customer Service call
I purchased a certified refurbed Surface Pro 11 with an ARM processor. I want to return it but there is no Return button in my Order History. I called Customer Support but my call was cutoff. Now I am going around in circles trying to get satisfaction.
Surface | Surface Pro | Performance and maintenance
2,331 questions
asked 2026-06-15T21:10:03.0466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 3%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKC%3C/text%3E%3C/svg%3E)
Kevin Cahill
0
Reputation points
edited an answer 2026-06-17T09:29:10.05+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
21,920
Reputation points Microsoft External Staff
Moderator
3 answers
Surface Service Portal error "Something happened on our end" at payment screen
Hello, I am attempting to submit an out-of-warranty hardware service order for my Surface Pro 11 (13-inch OLED) to replace a broken screen. The calculated total is AED 2,853.95. Every time I check the terms box and click "Place Order" on the…
Surface | Surface Pro | Performance and maintenance
2,331 questions
asked 2026-06-14T16:18:51.6766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 10%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFK%3C/text%3E%3C/svg%3E)
Farhad Kamranrashani
0
Reputation points
answered 2026-06-15T12:16:35.0866667+00:00
Lychee-Ng
21,920
Reputation points Microsoft External Staff
Moderator
2 answers
The Surface Pro 9 device is performing poorly.
The Surface Pro 9 keyboard, pen and speaker are not functioning. It has been beyond the warranty period. Please advise the repair costs. Serial number: 0E36RRP233036P
Surface | Surface Pro | Performance and maintenance
2,331 questions
asked 2026-06-15T03:29:40.9333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 80%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESL%3C/text%3E%3C/svg%3E)
SooLing Lim
0
Reputation points
answered 2026-06-15T05:44:10.6066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
30,906
Reputation points MVP
Volunteer Moderator
3 answers
BitLocker recovery key procedure does not work
I am unable to successfully restore my surface pro by using the bitlocker recovery key procedure. I have been unable to find a successful solution on the surface.com/assist web site. Can I speak with a Microsoft technician or can I send my Surface into…
Surface | Surface Pro | Performance and maintenance
2,331 questions
asked 2026-06-11T16:28:42.4266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 27%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECH%3C/text%3E%3C/svg%3E)
collis holloway
0
Reputation points
commented 2026-06-13T10:41:49.8933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
17,375
Reputation points Microsoft External Staff
Moderator
2 answers
Customer Support did not return my accessories
Someone needs to help me, and I am very overly frustrated with Microsoft support. I have been calling and I keep getting disconnected, and now they won't allow me to put in phone calls for support anymore no matter what number I try. I bought a Surface…
Surface | Surface Pro | Performance and maintenance
2,331 questions
asked 2026-06-09T19:07:18.2066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 65%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPJ%3C/text%3E%3C/svg%3E)
Phil Jackson
0
Reputation points
answered 2026-06-10T01:20:17.07+00:00
S.Sengupta
30,906
Reputation points MVP
Volunteer Moderator
2 answers
Return my surface pro
My surface pro does not work well with the program I bought it for looking to return everything
Surface | Surface Pro | Performance and maintenance
2,331 questions
asked 2026-06-05T11:29:36.6133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 27%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDD%3C/text%3E%3C/svg%3E)
Dee Dee
0
Reputation points
answered 2026-06-05T11:32:17.11+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 81%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERF%3C/text%3E%3C/svg%3E)
Rayyan Fawad
1,075
Reputation points
2 answers
One of the answers was accepted by the question author.
How to fix Surface pro Win 11 task bar not responding to on screen Keyboard Icon in tablet mode
In Tablet mode, the On Screen Keyboard Icon on the task bar does not launch the osk. Additionally putting the cursor in a text box doesn't automatically bring up the keyboard. The settings are enabled for the osk to launch in any mode. I am Running…
Surface | Surface Pro | Performance and maintenance
2,331 questions
asked 2026-06-04T16:22:53.4233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 20%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETA%3C/text%3E%3C/svg%3E)
Tony Altwies
20
Reputation points
commented 2026-06-05T07:05:03.16+00:00
Tony Altwies
20
Reputation points
1 answer
One of the answers was accepted by the question author.
Affordable printers for Surface Pro 11 in Australia
Unfortunately, I have a Surface Pro 11 as neither Microsoft nor the store I purchased from warned me they don't work with many printers. And my printer is in the category where there is no driver that Microsoft or Canon has released as yet that will…
Surface | Surface Pro | Performance and maintenance
2,331 questions
asked 2025-07-13T09:43:42.38+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 60%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPO%3C/text%3E%3C/svg%3E)
Pissed off Surface Pro owner
20
Reputation points
edited a comment 2026-06-04T09:25:34.7666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 15%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Akhil
10
Reputation points
1 answer
Surface Pro Communicating to Laser Printer
Surface Pro with Windows 11. It has Snapdragon X 10-core and the ARM-based processor bought in October 2025. A month ago it quit communicating to the printer all together. Spent a2 hours on the phone with Brother Tech Support and it was determined…
Surface | Surface Pro | Performance and maintenance
2,331 questions
asked 2026-05-01T21:05:46.32+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 42%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETS%3C/text%3E%3C/svg%3E)
Thomas Simmons
0
Reputation points
commented 2026-06-04T08:59:00.7666667+00:00
Akhil
10
Reputation points
2 answers
My Surface Pro 9 does not boot up, need a boot file
I have a Surface Pro 9, When I turn it on now it comes up with "Couldn't find a bootable operating system. Check the boot configuration to fix." when i go to the next steps. Surface UEFI comes up then when I select Boot Configuration. it…
Surface | Surface Pro | Performance and maintenance
2,331 questions
asked 2026-06-01T20:38:35.0166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 92%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERJ%3C/text%3E%3C/svg%3E)
Randy Jensen
0
Reputation points
edited an answer 2026-06-04T00:42:36.8133333+00:00
Clary-N
12,045
Reputation points Microsoft External Staff
Moderator
1 answer
The On screen Keyboard does not appear when the cursor is in a text box - in tablet mode
On Screen Keyboard does not show when in tablet mode.
Surface | Surface Pro | Performance and maintenance
2,331 questions
asked 2026-06-03T20:15:21.45+00:00
Tony Altwies
20
Reputation points
answered 2026-06-04T00:00:45.5+00:00
S.Sengupta
30,906
Reputation points MVP
Volunteer Moderator
1 answer
Microsoft sent the wrong replacement device
Microsoft made a service fulfillment error during my repair. I mailed in a Surface Pro tablet and received a Surface laptop with a 13 inch screen. Can Microsoft just return whatever device they want to?
Surface | Surface Pro | Performance and maintenance
2,331 questions
asked 2026-06-02T23:46:15.78+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 78%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
EWill
0
Reputation points
answered 2026-06-03T01:06:43.93+00:00
S.Sengupta
30,906
Reputation points MVP
Volunteer Moderator
2 answers
One of the answers was accepted by the question author.
I keep trying to get in my Surface Pro 6. The face recognition, pin, and the shift to go to factory setting all of them don't work.
I keep trying to get into my Surface Pro 6. The face recognition, the pin, and the shift to go to factory setting, all of them don't work.
Surface | Surface Pro | Performance and maintenance
2,331 questions
asked 2026-05-27T09:15:47.6933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 93%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
Jessica Huynh
20
Reputation points
accepted 2026-05-28T00:48:42.52+00:00
Jessica Huynh
20
Reputation points
2 answers
Restore Surface Pro 7 performance lagging badly
SURFACE PRO 7 EXTREMEMLY SLOW PERFORMANCE UNRESOLVED? TILL NOW? TRY THIS IT JUST MIGHT BE THE ONLY WAY! Has anyone discovered the real fix for Surface Pro 7's extremely slow performance. Over 4 months I have tried many of the remedies recommended on…
Surface | Surface Pro | Performance and maintenance
2,331 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 69%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJW%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 35%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
2 answers
Microsoft surface pro typecover
I bought a new (my third) surface pro and typecover as a bundle at the end of 2024. The typecover has never been great, I have always had to disconnect and reconnect the typecover as it just stops working, something I did not have with my other 2…
Surface | Surface Pro | Performance and maintenance
2,331 questions
asked 2026-01-22T16:19:30.6866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 84%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGF%3C/text%3E%3C/svg%3E)
Gillian Fisher
0
Reputation points
commented 2026-05-25T06:46:01.77+00:00
Lychee-Ng
21,920
Reputation points Microsoft External Staff
Moderator
1 answer
Microsoft Surface Pro - Unable to print on any printers - HP & Cannon
Hello. I have tried three different printers, three different printer cords and none of them are printing. I have a Microsoft Surface I bought in 2023. Only had a two year service contract. All the printers work on other computers. Any suggestions…
Surface | Surface Pro | Performance and maintenance
2,331 questions
asked 2026-05-15T00:20:47.2533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 18%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKS%3C/text%3E%3C/svg%3E)
Karen Sloan
0
Reputation points
edited the question 2026-05-22T08:35:18.84+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 61%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Ana M
0
Reputation points
Moderator
1 answer
Surface pro 11
I've just bought it today and everything seemed to work fine, now after a restart i cannot use the search bar and when in tablet mode my on screen keyboard does not come up. Very frustrating and i cant seem to find a fix.
Surface | Surface Pro | Performance and maintenance
2,331 questions
asked 2026-05-13T05:55:54.9533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 68%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEW%3C/text%3E%3C/svg%3E)
Emmet Walker
5
Reputation points
commented 2026-05-21T13:25:11.0133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
5,990
Reputation points Microsoft External Staff
Moderator
1 answer
Surface Pro touchpad clicking is too loud
The touchpad on the surface pro 2/1 is extremely loud when i click.
Surface | Surface Pro | Performance and maintenance
2,331 questions
asked 2026-05-17T15:43:38.2266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 73%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJG%3C/text%3E%3C/svg%3E)
Jesus Garzon
0
Reputation points
answered 2026-05-17T20:51:05.52+00:00
ppavle
5,295
Reputation points
Volunteer Moderator