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Cursor disappears after Surface Pro 9 goes to sleep

John Enerson 0 Reputation points
2026-06-16T18:14:34.32+00:00

After my Surface Pro 9 goes to sleep, the cursor disappears when the computer reawakes. It only reappears after a restart.

Surface | Surface Pro | Performance and maintenance
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  1. Clary-N 12,045 Reputation points Microsoft External Staff Moderator
    2026-06-17T00:54:10.8366667+00:00

    Hi John Enerson,

    If the issue persists after completing the steps above, I recommend performing a two-button shutdown to reload the Surface hardware and firmware components:

    1. Shut down the Surface completely.
    2. Press and hold the Power button for 20 seconds, then release it.
    3. Turn the device back on and test whether the issue occurs again after sleep.

    You can also check for any driver-related issues:

    1. Press Windows + X and select Device Manager.
    2. Expand Mice and other pointing devices and Human Interface Devices.
    3. Look for any devices showing a yellow warning icon.
    4. Right-click the touchpad, HID-compliant touchpad or mouse device and select Update driver.
    5. Restart the Surface and test whether the cursor still disappears after waking from sleep.

    Additionally, please let me know whether the cursor disappears when using the Surface keyboard touchpad, an external mouse or both, and whether the touchscreen continues to work normally while the cursor is missing. This information can help determine whether the issue is related to the input device driver or the wake-from-sleep process.

    Please let me know how it goes. I'll be happy to continue assisting you.

    If you have additional questions about this answer, please click "Comment".

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  2. AI answer

    2026-06-16T18:14:44.0833333+00:00

    Surface Pro 9 firmware and driver updates include fixes for several wake-from-sleep and input issues, so the first step is to make sure the device is fully updated. Recent Surface Pro 9 updates address:

    • Problems with waking from sleep requiring a long press of the power button instead of a simple tap or key press.
    • Issues where keypresses and the touchpad did not function correctly when connected to the device.
    • Performance issues that can cause slowed mouse movements and animations.

    On Surface Pro 9, these issues are mitigated by installing the latest firmware and driver packages delivered through Windows Update. To do this:

    1. Open Start > Settings > Update & Security > Windows Update.
    2. Select Check for updates and install all available updates, including optional firmware/driver updates for Surface and Intel components.
    3. Restart the device when prompted and test resuming from sleep again.

    If the cursor still disappears after wake, also check for any additional Surface-specific updates in Windows Update, as Surface firmware and integration drivers are delivered there and directly affect touchpad, pen, and pointer behavior after sleep.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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