The Surface Pro 9 device is performing poorly.

Repair and service pricing is not listed per individual serial number in the provided information, but the available options and how to see the exact cost are documented.

For a Surface Pro 9 that is out of warranty and has multiple hardware issues (keyboard, pen, speaker), the documented path is:

1. Start an out-of-warranty service order online
   1. Go to Select device for service: https://account.microsoft.com/devices/select-device-for-repair
   2. Sign in with the Microsoft account.
   3. Select or register the Surface Pro 9 using the serial number.
   4. Follow the prompts to create a service order.
   5. During this flow, the system will determine whether the device is in or out of warranty and display the applicable out-of-warranty service offer and price (if available for the region and product).
2. Understand what out-of-warranty service involves
   • For out-of-warranty or physically damaged Surface devices, the device is typically replaced with a Microsoft Certified Refurbished device via out-of-warranty service.
   • Out-of-warranty offers and prices vary by country/region and product and can change over time.
   • The exact cost can be viewed only via the official pricing page or during the online service-order process. The documentation directs to the pricing article “How much does out-of-warranty service cost for your Surface device or accessory?” for the current list of offers.
3. Post-service warranty
   • After repair or replacement, the replacement Surface device receives a post-service warranty of the longer of:
     • The remainder of the original warranty period, or
     • 90 days after Microsoft ships the serviced/replacement device.
   • For devices already outside the Limited Warranty, the replacement receives a 90‑day service warranty.
4. Alternative options
   • In some regions, in-person service centers and authorized service providers are available for inspection, troubleshooting, and repair. They may charge additional fees, even for in-warranty work.
   • For commercial (business-owned) Surface Pro 9 devices, same-unit repair may be available through in-region commercial repair programs, initiated via the Surface Management Portal or Microsoft Surface Support in the Microsoft 365 admin center.

Because pricing is region- and model-specific and subject to change, the exact repair/replacement cost for this Surface Pro 9 must be obtained by:

• Starting a repair/replacement order online as described above, or
• Checking the current out-of-warranty pricing list in the article “How much does out-of-warranty service cost for your Surface device or accessory?” referenced in the documentation.

References:

• Troubleshoot Surface Pro Keyboard or Type Cover
• Surface Pro 9 features and specs
• Microsoft in region same unit repair
• Get service for your out of warranty or damaged Surface
• How to get service or repair for Surface