3,821 questions with Microsoft 365 and Office | Subscription, account, billing | For home | Other tags

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Account Matters

I have a Family account that I have paid for but I do not know how to access it. I had brought this up during a live chat in March 2026 and received a reply, but no follow-up

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-06T14:47:55.5333333+00:00
K Govindan 0 Reputation points
answered 2026-06-19T09:06:27.4566667+00:00
Ian-T 7,770 Reputation points Microsoft External Staff Moderator
3 answers

i think i have 2 accounts under my name and only need one

i was charged twice for my microsoft 365 account. I think there is another account opened under my name. I would like to merge both accounts into one.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-08T19:25:13.7133333+00:00
Marty Mumphrey 0 Reputation points
recommended 2026-06-19T08:16:38.3366667+00:00
Ana Mihaila (BLUEHAWK LLC) 0 Reputation points Microsoft External Staff Moderator
1 answer

I have never used my personal microsoft account. I use my office account

Hi, My name is Kevin and yesterday i got charged 99$ for Microsoft subscription without any warning which is wrong. I never use my personal account. I use office account. This charge should be refunded. And I dont know how my account details got stored…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-19T04:04:57.94+00:00
Kevin Coutinho 0 Reputation points
answered 2026-06-19T04:05:11.11+00:00

AI answer

1 answer

glitch between accounts

I have 2 different gmail email accounts, 1 and 2. I opened microsoft 365 with gmail account 1 and added gmail account 2 as a member in about 2017. Since then I have somehow managed to open a separate microsoft 365 account with gmail account no 2. I was…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-18T14:24:54.1033333+00:00
Juliette Ellie Hamilton 0 Reputation points
edited an answer 2026-06-19T02:20:29.5633333+00:00
Norah-L 6,870 Reputation points Microsoft External Staff Moderator
2 answers

My Microsoft 365 Subscription Reactivation

My annual subscription was recently cancelled most likely due to credit card number change in my account. I only discovered the cancellation 6/17/26. I attempted to reactivate by renewing my subscription but inadvertently paid twice for the $99 annual…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-18T18:44:08.3266667+00:00
Margaret Carnes 0 Reputation points
commented 2026-06-19T00:12:26.91+00:00
John Jefferson Doyon 74,135 Reputation points Independent Advisor
2 answers

365 Microsoft cancelation and request a refund?

How do I cancel my 365 Microsoft and request a refund? It shows nowhere how to manage and cancel subscription.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-18T19:04:26.43+00:00
Angie Santiago 0 Reputation points
answered 2026-06-18T19:38:18.5+00:00
Darhyl Amizola 44,120 Reputation points Independent Advisor
2 answers

Close one account

I have two accounts one needs to be closed This is very frustrating just close one account and reimburse me

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-18T16:11:08.59+00:00
Leah Hansley 0 Reputation points
answered 2026-06-18T16:47:57.7733333+00:00
DaveM121 891.6K Reputation points Independent Advisor
1 answer

Microsoft 365 Upgrade problem

I want to be a member of Microsoft 365 basic but I get this _CannotPurchaseWithActiveRecurrencePastGracePeriod/00-d4dc35a93dc543058c4ae45447bf4ef9-0000000000000000-01 18 Haziran 2026 10:13:55 UTC they say this error is relevant to themselves I was…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-18T10:30:48.4333333+00:00
SAYGIN ARIKAN 0 Reputation points
answered 2026-06-18T15:53:00.0933333+00:00
Manoel Barros 19,455 Reputation points Independent Advisor
2 answers

im still getting charged after canceling my subscription

i canceled my subscription October 14 2025 and i am still getting charged monthly. i have taken m y card off and reoccurring billing and still getting charged

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-18T14:59:53.97+00:00
neil harris 0 Reputation points
answered 2026-06-18T15:32:04.9666667+00:00
EmilyS726 240.6K Reputation points Independent Advisor
2 answers

change subscription Effective June 1, 2026 NOT 2027

Please change my subscription effective June 1, 2026

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-18T14:02:13.8866667+00:00
Bernadette M Russell 0 Reputation points
answered 2026-06-18T14:35:59.7766667+00:00
DaveM121 891.6K Reputation points Independent Advisor
2 answers

I need to change my email address as well as my credit card for payments

I need to change my email address from [Removed PII]@chpus.com to [Removed PII]@snet.net and in addition I need to update my credit card for payments

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-08T15:29:45.1633333+00:00
MArk Tracten 0 Reputation points
edited the question 2026-06-18T11:32:50.4366667+00:00
Ana Mihaila (BLUEHAWK LLC) 0 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

My microsoft email is my old email address & is different to my current one

My microsoft account is locked into my old optus email address which I no longer use. I am now using a gmail address. I would love to be able to use my current email address so that everything aligns. I keep having to log in with my optus email. I am…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-17T02:31:54.1733333+00:00
Anne Lidbetter 40 Reputation points
commented 2026-06-18T10:56:15.71+00:00
Stefan Blom 342.6K Reputation points MVP Volunteer Moderator
2 answers

Cancellation and Refund Request

May 12, 2026 | Order number (PII Removed). (PII Removed). My credit card was charged in 14th June ‘26. I cancelled subscription the very next day following the charge. There is no option to raise this specific line of inquiry, and I get stuck in a loop.…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-18T08:30:05.64+00:00
Willie Tagaloa 0 Reputation points
edited the question 2026-06-18T09:06:14.6866667+00:00
DaveM121 (2) 14,210 Reputation points Volunteer Moderator
2 answers

i canceled microsoft and need to know how and when i will be refunded

i canceled my microsoft and need to know when and how i will be refunded

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-15T02:18:38.5133333+00:00
Brenda Hansen 0 Reputation points
answered 2026-06-18T07:30:40.5633333+00:00
Xavier-D 9,435 Reputation points Microsoft External Staff Moderator
4 answers

Word documents are locked. How to unlock

I paid for a Microsoft 365 acct on March 2, 2026. I have had a 365 account for years. I had to have my computer restored to factory settings yesterday and now I can't unlock many Word documents. There's a lock on the icon. Can you tell me what to do to…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-16T18:34:39.97+00:00
Janis Miller 0 Reputation points
commented 2026-06-17T23:14:49.6666667+00:00
John Jefferson Doyon 74,135 Reputation points Independent Advisor
2 answers

Why charged $24.60 on my account?

I writing to enquire about a charge of $24.60, being taken out of my bank account on June 17th, 2026?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-17T20:11:14.7966667+00:00
Holoubek, Thomas A 0 Reputation points
answered 2026-06-17T20:44:46.18+00:00
paulr0511 45,615 Reputation points Independent Advisor
1 answer

RELEASE OF TENANT

RELEASE OF TENANT MICROSOFT 365 FAMILY WAS TALKING TO SOMEONE TOLD ME TO WAIT WAS GENERATING A TICKET OR SUPPORT TICKET

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-17T18:53:53.2233333+00:00
CARLOS MARTINEZ 0 Reputation points
answered 2026-06-17T18:54:01.4233333+00:00

AI answer

3 answers

Subsciption problem

I paid my office subscription well over a week ago yet most times I use an office application it keeps warning me that I haven't paid it - I've checked my bank and I certainly have

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-15T18:40:20.5266667+00:00
Peter Ford 0 Reputation points
answered 2026-06-17T17:48:07.27+00:00
John Jefferson Doyon 74,135 Reputation points Independent Advisor
1 answer

replace credit card payment method

I can't update/remove my old payment method card because it is attached to an expired Azure account. Please help

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-17T17:41:18.2566667+00:00
greg tatum 0 Reputation points
answered 2026-06-17T17:41:34.7566667+00:00

AI answer

1 answer

Need to talk to someone about my bill

I make a monthly payment of 14.03. Today I have a pending payment of 107.99. for micro card. What is this and how do I get this removed. Is there a phone number I can call to talk to someone

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-17T16:37:29.5066667+00:00
camelia gallaugher 0 Reputation points
answered 2026-06-17T17:11:30.1+00:00
Darhyl Amizola 44,120 Reputation points Independent Advisor