1,691 questions with Microsoft 365 and Office | Subscription, account, billing | For business | Windows tags

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Responsible AI restriction

Hi Team, I have developed an agent that provides internal definitions for acronyms used within our organization. However, I encountered an issue while testing it. When I query the agent in lowercase, it returns the error: “The content was filtered due…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-06-18T10:08:53.4566667+00:00
Kalla, Jahnavi 60 Reputation points
commented 2026-06-19T09:51:03.9833333+00:00
Ashlesha Pawar (Tata Consultancy Services Limited) 320 Reputation points Microsoft External Staff
1 answer

PROBLEME DE CONNECTION

Bonjour, Je suis la directrice de la MJC de Tullins. Nous avons acheté une licence, mais je ne peux pas me connecter. Notre comptable Mme RUGGIERI est en arrêt est ne fera plus parti de notre association à la fin du mois. Elle vous avez envoyé ces…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-06-19T06:00:08.5866667+00:00
MJC TULLINS Comptabilite 0 Reputation points
edited an answer 2026-06-19T06:53:16.0366667+00:00
Vivian-HT 17,205 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

Trying to add Microsoft Business Standard account to Windows Sign On

I just purchased a new laptop and when attempting to log in to Windows it is not accepting my business standard account credentials. The only way to log in was through my personal account. I have added the business account through work/school option,…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-06-13T09:31:59.57+00:00
Samantha Robbins 0 Reputation points
edited an answer 2026-06-19T06:19:54.15+00:00
Samantha Robbins 0 Reputation points
1 answer

Paid Microsoft $118.80 on 28 May - Microsoft say not paid

Have Microsoft 360 for business when renew came up my credit card did not work, put in new details paid $118.80 taken from my a/c on 28 May 2026 Rec No #G**[Moderator note: Personally Identifiable Information removed]** I keep getting messages from…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-06-19T04:11:57.9733333+00:00
Colin Allchurch 0 Reputation points
edited the question 2026-06-19T04:55:45.49+00:00
Vivian-HT 17,205 Reputation points Microsoft External Staff Moderator
1 answer

How do I cancel my Microsoft Teams essential subscription

I cant remember the email I used, only have the account number. How can I cancel my susbscription?

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-06-19T02:58:05.0266667+00:00
Marie Gonzalez 0 Reputation points
answered 2026-06-19T03:34:43.02+00:00
Jade Ng 12,980 Reputation points Microsoft External Staff Moderator
2 answers

Cannot access account

I cannot access my account. I enter my credentials do the microsoft authenticator steps and I get an error. My account is a free non profit account. I was trying to start a meeting and it kept crashing out when I tried to join through the app on my phone…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-06-18T00:24:32.3633333+00:00
Erin Richardson 0 Reputation points
commented 2026-06-19T01:26:13.64+00:00
Jade Ng 12,980 Reputation points Microsoft External Staff Moderator
3 answers

Solution Provider No Longer Authorized

I received an email with the following text: According to our records, there are subscription(s) associated with the following Microsoft partner: Endurance International Group Holdings, Inc., US. This partner is no longer authorized to transact as a…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-06-17T20:55:06.23+00:00
Jay Kirkpatrick 0 Reputation points
commented 2026-06-19T00:16:28.97+00:00
Jay Kirkpatrick 0 Reputation points
1 answer

Investigating an unknown charge

I got charged 17.16 AUD every month for Microsoft on my other business bank account. However I dont subscribe to Microsoft in this business. Can you investigate and cancel please. These are there references on my bank for the last 3 months [Moderator…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-06-18T06:15:32.39+00:00
Tu Pohorukov 0 Reputation points
commented 2026-06-19T00:09:16.94+00:00
Sophie N 16,060 Reputation points Microsoft External Staff Moderator
2 answers

Discounted MS 365

we are an ex military group of Veterans trying to keep costs down by looking for MS 365 to put onto our office computer - we are a ‘not for profit’ group but MS keeps asking for our Charity Commission number which we can’t supply as we’re too small and…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-06-17T16:31:06.0366667+00:00
ben robbo 0 Reputation points
commented 2026-06-18T23:56:29.7333333+00:00
Sophie N 16,060 Reputation points Microsoft External Staff Moderator
3 answers

business account says it doesn't exist

bought my office 365 and my business account says it doesn't exist, Have my charge in My Card, Have the confirmation E-mail from Microdoft that I have a Domain And an email, but neither of the 2 e-mail log with the Office 365 Business works and My…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-06-18T21:31:27.4766667+00:00
Jorge Osorio 0 Reputation points
answered 2026-06-18T22:16:54.96+00:00
Ruby-N 12,070 Reputation points Microsoft External Staff Moderator
1 answer

How to get a new organization Administrator assigned?

My organization used to have our IT managed by a company, and now that we no longer work with them, we don't know who the Administrator is. I have tried chat support and calling, but nobody has been able to help me. How do I find out who my…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-06-18T19:17:38.0966667+00:00
Cathy Lewandowski 0 Reputation points
answered 2026-06-18T19:48:28.39+00:00
Alexis-NG 16,790 Reputation points Microsoft External Staff Moderator
3 answers

Microsoft 365 Business Premium (Nonprofit Staff Pricing) Donation - Deleted

I was using Microsoft 365 Business Premium (Nonprofit Staff Pricing) Donation and now I see it deleted. I can't renew or reactivate it. Can you help me to know what to do ? It was for free, do I need to start paying for use ?

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-06-18T17:13:39.56+00:00
MANOJ DASWANI 0 Reputation points
answered 2026-06-18T17:48:21.8133333+00:00
EmilyS_726 20,305 Reputation points Volunteer Moderator
1 answer

How do I get support to fix my MS 365 account

I have bought a MS365 business account last week. But now when I want to start working with it, I see in MS 365 administration center errors like "something went wrong" and no information about my account is visible. Adding a domain is not…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-06-12T12:25:26.5433333+00:00
PaulJanssen-0038 0 Reputation points
commented 2026-06-18T14:45:31.8633333+00:00
Henry-N 14,315 Reputation points Microsoft External Staff Moderator
1 answer

MFA issue, Error Code: 399287

Dear, I can't login on my Microsoft business account ([Moderator note: Personally Identifiable Information removed] @lucvanroyen.onmicrosoft.com) My telephone number seems to be blocked: [Moderator note: Personally Identifiable Information removed]…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-06-18T09:30:48.4333333+00:00
Luc Van Royen 0 Reputation points
commented 2026-06-18T11:29:47.85+00:00
Luc Van Royen 0 Reputation points
2 answers

Microsoft Designer is asking to sign in but doesn't accept work account

Hi all, On Windows 11 a user tries to rotate an image using Designer but asked to sign in. When he tries to sign in with his MS 365 work account it is not accepted. When he tries to sign in with his MS 365 alias the creds are accepted and a code is…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-06-16T01:45:34.3033333+00:00
DT_2026 40 Reputation points
edited a comment 2026-06-18T08:36:43.5033333+00:00
Alina Le 2,615 Reputation points Independent Advisor
3 answers

Microsoft Cloud Solution Provider retiring - How do I purchase directly now without losing all my emails?

I received an email stating that my Microsoft Cloud Solution Provider (CSP) from whom I purchased my Microsoft subscription originally will soon no longer be part of the CSP network, and therefore will no longer manage my subscription on my behalf. I was…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-06-14T03:38:52.6233333+00:00
Nicole Meter 0 Reputation points
answered 2026-06-18T06:58:59.0533333+00:00
Vincent Choy 10,965 Reputation points Volunteer Moderator
2 answers

Outlook Copilot Missing for One User Despite Identical Configuration

We are experiencing an issue where Outlook Copilot is available for one user but not another within the same Microsoft 365 tenant. Environment: Microsoft 365 Business Basic licensing Same tenant Same Outlook Classic version and update channel Same…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-06-13T07:54:37.9666667+00:00
Mohosin 0 Reputation points
commented 2026-06-18T06:07:38.87+00:00
Darren-Ng 11,355 Reputation points Microsoft External Staff Moderator
1 answer

Data Protection / Tenant Recovery Team

Dear Sir, I am the only Global Administrator of the Microsoft 365 tenant . I am locked out because Microsoft Authenticator is no longer available, and there are no alternative authentication methods or other accessible Global Administrators. Please…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-06-18T04:44:07.16+00:00
PO-CHIENYang 0 Reputation points
edited the question 2026-06-18T05:50:16.2+00:00
Jade Ng 12,980 Reputation points Microsoft External Staff Moderator
1 answer

Unable to login to Microsoft 365 Admin center

I received this email on June 6 and I am unable to access the Admin center to cancel the Teams free trial. Your free trial for Microsoft Teams Essentials will convert to a paid subscription on June 20, 2026 We hope you’re enjoying your free trial…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-06-17T22:53:52.87+00:00
Marcel Degagne 0 Reputation points
edited a comment 2026-06-18T05:28:10.6966667+00:00
Darren-Ng 11,355 Reputation points Microsoft External Staff Moderator
2 answers

How to cancel a subscription I'm being charged for when I have no access to it.

I received an email saying my Microsoft 365 Business Basic monthly subscription price is to increase next month. The trouble is, I don't use this service and I have no way of signing into whatever it is to cancel it. I don't receive a monthly invoice for…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2025-12-29T02:52:44.7533333+00:00
Annette Fitzgerald 0 Reputation points
commented 2026-06-18T05:19:58.4833333+00:00
Jade Ng 12,980 Reputation points Microsoft External Staff Moderator