419 questions with Microsoft Advertising | Other tags

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Microsoft Clarity is showing significantly less data than expected. How can I get accurate session recordings and analytics?

Hi Team, I have successfully installed Microsoft Clarity on my website and the tracking code is firing correctly. However, I am noticing a significant discrepancy between my website traffic and the data shown in Clarity. For example: Google Analytics 4…

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

419 questions
asked 2026-06-17T10:22:04.68+00:00
Sanjay N 0 Reputation points
answered 2026-06-17T10:22:32.9133333+00:00

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1 answer

How to fix: Cookie does not have secure attribue in HTTPS Cookie does not have an HTTPOnly Attribute

A security check of our website yielded the following results DetectionDetails: Cookie Vulnerabilities Found _uetsid = xxxd5405da111f19b0159219fe31461|pctccd|2|g6j|0|2343 Path = / Host = .xxxxx.com Cookie does not have secure attribue in HTTPS Cookie…

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

419 questions
asked 2026-06-16T06:38:11.3866667+00:00
Florian Frei 0 Reputation points
answered 2026-06-16T06:38:35.2533333+00:00

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1 answer

Request to Release Domain from Permanently Blocked Merchant Center

Hello, I need assistance regarding my domain​[BBQowner.com]​. My previous Microsoft Merchant Center account was suspended, and I have been informed that the account cannot be restored because it was blocked by the backend team. I understand this decision…

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

419 questions
asked 2026-06-16T00:03:35.8566667+00:00
Nizar Ennaciri 0 Reputation points
answered 2026-06-16T00:03:57.28+00:00

AI answer

1 answer

Account blocked

my account has been blocked, the only reason provided is 'cannot lift the suspension due to egregious violation.' need someone to urgently review and advise what the issue is

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

419 questions
asked 2026-06-14T15:04:55.3+00:00
beyond best before 0 Reputation points
answered 2026-06-15T07:34:59.6466667+00:00
MS Advertising - Arsen 160 Reputation points Microsoft External Staff Moderator
3 answers

Regarding optimization levers for Microsoft PMax

お世話になっております。 MicrosoftのPMAXにおいて、クエリや配信面が見れない仕様かと認識しておりますが、実績が変化した時にどこを見て要因を推測しに行けばよいかご教示いただきたいです。 調整レバーにどのようなものがあるのか併せてご教示いただけますと幸いです。

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

419 questions
asked 2026-05-25T10:00:32.2433333+00:00
田原 優和 0 Reputation points
answered 2026-05-27T07:26:48.9433333+00:00
MS Advertising - Vahid 340 Reputation points Microsoft External Staff Moderator
2 answers

MicrosoftClarity Shopify App

When attempting to connect the Microsoft clarity shopify app it sends the approval link to an old project ID (i0xjv1lniz) how do i get it to send to the correct/current project ID (smba9yw4bb)

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

419 questions
asked 2026-05-27T04:32:10.7233333+00:00
Mark Lennox 0 Reputation points
answered 2026-05-27T07:07:11.9766667+00:00
MS Advertising - Arsen 160 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Recording Conflicts

Hello, I would like to globally track my site recordings for anyone who comes in. I am also testing individual products and would like to track those separately. Current setup: I have the clarity code globally set for my whole site I have separate…

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

419 questions
asked 2026-05-21T01:10:41.41+00:00
Chris Pedone 20 Reputation points
accepted 2026-05-21T18:43:41.87+00:00
Chris Pedone 20 Reputation points
1 answer

False or at risk advertising

How many of the Microsoft member feel they are livening in the 1800 ‘s regardindine the film flam weight loss ads on Microsoft game solitaire etc. I can see the guy in the covered wagon. Not only is the irresponsible for Microsoft promote the jello…

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

419 questions
asked 2026-05-05T03:42:31.1133333+00:00
Catherine McDonough 0 Reputation points
commented 2026-05-05T23:08:56.1733333+00:00
Ichigo Kurosaki 5 Reputation points
1 answer

Add business name” placeholder shown in search ads (specific campaign only)

Message We are seeing an issue in Microsoft Advertising search ads where a placeholder text “Add business name” is shown in the ad instead of an actual business name. Key points: The issue occurs only in one specific campaign Other campaigns in the…

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

419 questions
asked 2026-04-17T01:17:34.25+00:00
Rui Ohishi (International Supplier) 0 Reputation points Microsoft External Staff
answered 2026-04-19T13:58:49.7733333+00:00
Naun Mishaxhi 0 Reputation points
1 answer

No Google Ads account found

Hi there, I would like to ask if somebody is dealing with the same issue. I can not connect Google Ads or GA4 to my Clarity account. Even if I am using the email address I created GAds and GA4. It always shows "No Google Ads account found".…

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

419 questions
asked 2026-04-01T16:37:06.4266667+00:00
Ivana Osičková 0 Reputation points
answered 2026-04-02T16:18:56.7266667+00:00
MS Advertising - Marvin 160 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

how to recover mcp id

Dear Microsoft Certification Support Team, I am writing to request assistance in recovering access to my Microsoft Certified Professional account. My Certification ID is 7*****, and the account was originally registered under the name H***.…

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

419 questions
asked 2026-04-02T09:49:32.81+00:00
haythem reda 20 Reputation points
edited the question 2026-04-02T09:57:29.3433333+00:00
MS Advertising - Dagmara 560 Reputation points Microsoft External Staff Moderator
0 answers

Microsoft Ads Suspended Post-Verification + Ongoing Bing Webmaster Indexing Issues

For the past year, my domain has faced persistent indexation challenges within Bing Webmaster Tools. In an effort to resolve my visibility issues, I opened a Microsoft Advertising account. Although my identity and business documentation were successfully…

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

419 questions
asked 2026-04-01T07:10:22.2466667+00:00
Skyflights 5 Reputation points
answered 2026-04-01T07:10:36.2633333+00:00

AI answer

5 answers

Your Microsoft Advertising account is suspended

This is where I am stuck at with Microsoft advertising: You have exhausted all AIV retries. Please contact support to apply again for verification. I am a legal australian citizen just trying to setup an online income to help with growing expenses and…

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

419 questions
asked 2026-03-26T02:12:41.53+00:00
Edward Taylor 0 Reputation points
answered 2026-04-01T03:06:44.6866667+00:00
Edward Taylor 0 Reputation points
0 answers

Bing Ads Wrongful Suspension

Hello, I run a web agency and recently attempted to set up a Microsoft Advertising account. My account was immediately suspended. Support indicated the suspension was due to my domain forwarding to a "House Painter" site. I explained that as…

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

419 questions
asked 2026-03-26T18:14:15.0733333+00:00
Tyler N 0 Reputation points
answered 2026-03-26T18:14:34.68+00:00

AI answer

2 answers

Integrating Microsoft Clarity on a website open to general public

Before proceeding with the implementation of Clarity, I just wanted to confirm something from you. On the Clarity FAQ section, it is mentioned that "Clarity shouldn't be used on any websites/apps targeting users under the age of 18."(…

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

419 questions
asked 2026-03-23T16:44:13.29+00:00
Sadat, Syed Nazmus 0 Reputation points
answered 2026-03-24T18:26:47.76+00:00
MS Advertising - John Mark 315 Reputation points Microsoft External Staff Moderator
1 answer

Issue with Session Replay Rendering (Page Appears Without CSS)

Hello, We are using Microsoft Clarity to analyze user sessions on our website. However, in some session replays the page appears as if it is an old HTML page without proper styling. It looks like the CSS and layout are not rendered correctly in the…

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

419 questions
asked 2026-03-13T07:42:38.1466667+00:00
Selim UÇMAK 0 Reputation points
answered 2026-03-13T07:43:08.6066667+00:00

AI answer

2 answers

Tracking New vs. Returning Customer Segment via GTM

Hi, I'd like to set up the tracking for new vs returning customer segment: I would like to set it up via Google Tag Manager. I assume I need to put a new parameter. But I am not sure what to put as Name for the parameter e.g. is_new_customer or…

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

419 questions
asked 2026-02-27T09:08:41.7666667+00:00
Maren 0 Reputation points
commented 2026-03-10T08:06:46.86+00:00
MS Advertising - Dagmara 560 Reputation points Microsoft External Staff Moderator
2 answers

Request for Tax Residency Certificate - Tax Year 2026

Dear Microsoft Billing and Tax Support Team, I am writing to request a Certification of Tax Residence for the Tax Year 2026 for the Microsoft entity that issues invoices for my account from Indonesia. This document is required by my local tax authorities…

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

419 questions
asked 2026-02-10T08:23:02.1533333+00:00
Nitasya Yuan Nadia 5 Reputation points
answered 2026-02-10T12:24:40.0066667+00:00
MS Advertising - Vahid 340 Reputation points Microsoft External Staff Moderator
1 answer

Proposal Regarding a Rebate Incentive Policy for Microsoft Advertising Accounts

I am a corporate marketing and operations professional, and I use your platform to run advertising campaigns for our products. We invest significant amounts of money in these efforts. I would like to kindly request that you implement a rebate policy with…

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

419 questions
asked 2026-01-30T01:30:19.3366667+00:00
GuoQing Wang 0 Reputation points
answered 2026-01-30T01:53:24.2+00:00
MS Advertising - Marvin 160 Reputation points Microsoft External Staff Moderator
1 answer

Sponsorship for F1 in school project

Hello, As the team leader of Auric Racers, a student team participating in the upcoming F1 in Schools competition, I am Kieara Chowdhary. We are reaching out to explore a possible sponsorship partnership with Microsoft. Microsoft's leadership in…

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

419 questions
asked 2026-01-28T07:34:39.8166667+00:00
Kieara Chowdhary 0 Reputation points
answered 2026-01-28T07:36:20.44+00:00

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