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Request to Release Domain from Permanently Blocked Merchant Center

Nizar Ennaciri 0 Reputation points
2026-06-16T00:03:35.8566667+00:00

Hello,

I need assistance regarding my domain​BBQowner.com![](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7 "Opens in a new window; external.")​.

My previous Microsoft Merchant Center account was suspended, and I have been informed that the account cannot be restored because it was blocked by the backend team. I understand this decision and I am not requesting any account reinstatement.

However, the domain​BBQowner.com![](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7 "Opens in a new window; external.")​is still associated with the suspended Merchant Center account, and because of this I am unable to claim or connect it to a new Microsoft Merchant Center account.

I kindly request that the domain ownership association for​BBQowner.com![](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7 "Opens in a new window; external.")​be removed from the suspended Merchant Center account so I can verify and use it in a new Merchant Center account. I am the legitimate owner of the domain and can provide proof if required.

If this cannot be handled directly, please escalate this request to the Merchant Center or engineering/backend team responsible for domain releases.

Thank you for your help.

Microsoft Advertising | Other
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  1. AI answer

    2026-06-16T00:03:57.28+00:00

    Domain and creative blocklists for Microsoft Advertising / Xandr are managed only by the Anti-Malvertising and support teams; domain associations or block status cannot be changed directly from the front end.

    To request review and potential removal of a domain from a Microsoft Advertising/Xandr blocklist or association:

    1. Open a support ticket via the Customer Support/Customer Portal:
    2. In the ticket, clearly state that the domain is blocked/associated with a suspended account and needs review for release so it can be used with a new Merchant/Advertising account.
    3. Provide as many ownership and business details as possible, for example:
      • The company that owns the domain, its main business website, business address, and other relevant details.
      • A direct contact for the domain owner (email is sufficient).
      • Any additional context that shows the domain is legitimate and should be released from the previous association/blocklist.

    The Anti-Malvertising team will investigate and, if appropriate, contact the domain owner and adjust the blocklist/association. As a matter of policy, domains are blocklisted quickly when a potential problem is detected, and then investigated to protect publishers and reputation; only this team can remove or adjust such blocks.

    If the issue is instead that the domain is blocked or associated due to malware or policy violations, submit the escalation under Anti-Malvertising in the Customer Portal and include:

    • The domain and reason for escalation.
    • Any third-party scanning reports (for example, from The Media Trust or RiskIQ), if available.

    Further handling, including any backend or engineering actions, is done internally by the Anti-Malvertising/support teams once the ticket is submitted.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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