2,409 questions with Microsoft Advertising-related tags

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Abnormal traffic decline of Microsoft Advertising in the Chinese market

A traffic anomaly hit Microsoft Advertising's local China market ad inventory at 14:00 on June 17 (Beijing Time), primarily showing as fluctuations in click volume and CPC. Morning traffic also registered a notable drop compared with the figures for the…

Microsoft Advertising | Ad performance | Performance improvement
asked 2026-06-18T07:27:28.5866667+00:00
Jason Zhang 0 Reputation points
answered 2026-06-18T11:22:43.0966667+00:00
MS Advertising - Vahid 340 Reputation points Microsoft External Staff Moderator
1 answer

Software development using Content API and dummy store

Unlike other Microsoft Advertising API's, the Content API does not have any sandbox support. I have to create a Merchant Center store to actually use that API. The problem is that I really don't have live webshop. The software under development is an…

Microsoft Advertising API
Microsoft Advertising API

A Microsoft API that provides programmatic access to Microsoft Advertising to manage large campaigns or to integrate your marketing with other in-house systems.

533 questions
asked 2026-06-18T01:38:39.63+00:00
Paul Nerie 281 Reputation points
answered 2026-06-18T01:39:05.9433333+00:00

AI answer

1 answer

Microsoft Clarity is showing significantly less data than expected. How can I get accurate session recordings and analytics?

Hi Team, I have successfully installed Microsoft Clarity on my website and the tracking code is firing correctly. However, I am noticing a significant discrepancy between my website traffic and the data shown in Clarity. For example: Google Analytics 4…

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

419 questions
asked 2026-06-17T10:22:04.68+00:00
Sanjay N 0 Reputation points
answered 2026-06-17T10:22:32.9133333+00:00

AI answer

1 answer

IdentityTypeMismatch (Code 126) when calling Reporting API — email registered with Google sign-in

I'm integrating the Reporting API (REST v13) to pull CampaignPerformanceReport data into BigQuery. OAuth succeeds and I get a valid access token. But SubmitGenerateReport returns: Code 126, IdentityTypeMismatch: You must use a different identity type to…

Microsoft Advertising API
Microsoft Advertising API

A Microsoft API that provides programmatic access to Microsoft Advertising to manage large campaigns or to integrate your marketing with other in-house systems.

533 questions
asked 2026-06-17T08:39:08.0233333+00:00
Justin Wang 0 Reputation points
answered 2026-06-17T08:39:49.4966667+00:00

AI answer

1 answer

How to fix: Cookie does not have secure attribue in HTTPS Cookie does not have an HTTPOnly Attribute

A security check of our website yielded the following results DetectionDetails: Cookie Vulnerabilities Found _uetsid = xxxd5405da111f19b0159219fe31461|pctccd|2|g6j|0|2343 Path = / Host = .xxxxx.com Cookie does not have secure attribue in HTTPS Cookie…

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

419 questions
asked 2026-06-16T06:38:11.3866667+00:00
Florian Frei 0 Reputation points
answered 2026-06-16T06:38:35.2533333+00:00

AI answer

2 answers

Does changing the the UET tag reset an audience?

Hi there, for historical reasons we have multiple UET tags on our website. We now want to adjust the setup to use a single tag that will gather exactly the same data, but website-wide. With regards to conversion tracking everything is clear, but we…

Microsoft Advertising | Reports | Universal event tracking
asked 2026-06-12T14:10:31.8966667+00:00
Claudia Kosny 0 Reputation points
answered 2026-06-16T05:50:20.8433333+00:00
Claudia Kosny 0 Reputation points
1 answer

Request to Release Domain from Permanently Blocked Merchant Center

Hello, I need assistance regarding my domain​[BBQowner.com]​. My previous Microsoft Merchant Center account was suspended, and I have been informed that the account cannot be restored because it was blocked by the backend team. I understand this decision…

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

419 questions
asked 2026-06-16T00:03:35.8566667+00:00
Nizar Ennaciri 0 Reputation points
answered 2026-06-16T00:03:57.28+00:00

AI answer

2 answers

Verify business

We've been trying to verify our business account but the only option is to mail a code. I rec'd a code and it didn't work. Business was called The Blue Max Inn, has been renamed to The Blue Anchor Inn. HELP!!! How do I get access ASAP

Microsoft Advertising | Advertiser identity verification | Verify as a business
asked 2026-06-13T19:51:57.9733333+00:00
The Blue Anchor Inn 0 Reputation points
answered 2026-06-15T12:29:14.3666667+00:00
MS Advertising - Vahid 340 Reputation points Microsoft External Staff Moderator
1 answer

Account blocked

my account has been blocked, the only reason provided is 'cannot lift the suspension due to egregious violation.' need someone to urgently review and advise what the issue is

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

419 questions
asked 2026-06-14T15:04:55.3+00:00
beyond best before 0 Reputation points
answered 2026-06-15T07:34:59.6466667+00:00
MS Advertising - Arsen 160 Reputation points Microsoft External Staff Moderator
1 answer

Bug: 100% of offers in this store are not targeted. Download the report

Hello, I have already read all similar discussions about this issue and, unfortunately, I could not find anything useful besides the standard troubleshooting responses. I imported my products from Google Shopping, where everything is configured correctly…

Microsoft Advertising | Microsoft Merchant Center | Feed management
asked 2026-06-11T19:22:19.47+00:00
Sergio Sm 0 Reputation points
answered 2026-06-11T22:34:23.7633333+00:00
MS Advertising - Len 0 Reputation points Microsoft External Staff Moderator
1 answer

Change legal business name in suspended ads account

I have had my Microsoft Advertising Account suspended and need to change the business legal name - I hadn't realised I needed to set up as an individual entity rather than a business - I'm lodging my appeal but there's no option to change business legal…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-06-07T09:07:06.4366667+00:00
Rick Hodges 0 Reputation points
answered 2026-06-11T07:16:03.9133333+00:00
MS Advertising - Arsen 160 Reputation points Microsoft External Staff Moderator
1 answer

My accont was blocked

I tried to open account and got ban.Give me more info.

Microsoft Advertising | Advertiser identity verification | Verify as a business
asked 2026-06-07T07:59:47.9166667+00:00
Алексей Злобин 0 Reputation points
answered 2026-06-11T07:11:26.3733333+00:00
MS Advertising - Arsen 160 Reputation points Microsoft External Staff Moderator
1 answer

Uploading a customer list in the Ad Editor - how do I get the Profile ID?

How do I upload a company list without knowing the company ID? I have over 900 companies I want to add and don't want to search for each company ID.

Microsoft Advertising | Bulk edits | Bulk edits in the user interface
asked 2026-06-09T21:19:16.38+00:00
Shelby Preston 0 Reputation points
answered 2026-06-10T20:08:26.19+00:00
MS Advertising - Marvin 160 Reputation points Microsoft External Staff Moderator
2 answers

Not able to see values / data where AdDistribution CrossNetwork

UI and API Response dont match , the AD Distribution does not show CrossNetwork when we try to pull the data via API m UI we see those values HOwever it shows only these two distribution =Search and Audience Thank you , Amruta

Microsoft Advertising API
Microsoft Advertising API

A Microsoft API that provides programmatic access to Microsoft Advertising to manage large campaigns or to integrate your marketing with other in-house systems.

533 questions
asked 2026-06-01T13:52:25.9466667+00:00
Amruta T 0 Reputation points
answered 2026-06-04T11:27:11.0866667+00:00
MS Advertising - Arsen 160 Reputation points Microsoft External Staff Moderator
1 answer

Trying to import only specific ads from Google

Hello all, hoping someone can help as the AI chatbot wasn't able to answer my question. After a test, I found that some adverts work well on Google but don't work well on Microsoft Advertising for some reason. I am trying to import only specific adverts…

Microsoft Advertising | Bulk edits | Use Google imports
asked 2026-06-04T09:44:39.14+00:00
Robert Palmer 0 Reputation points
answered 2026-06-04T11:23:53.1+00:00
MS Advertising - Arsen 160 Reputation points Microsoft External Staff Moderator
2 answers

I need to find a Microsoft Advertising Account Manager that can assist us setup Microsoft Advertising as a supplier

We would like to request your help in setting up Microsoft Online Inc as a supplier.  We need to get this set up urgently, so so any guidance you can share would be greatly appreciated.

Microsoft Advertising | Billing and payments | Billing queries
asked 2026-05-29T10:00:28.1833333+00:00
Joslin, Lizanne 0 Reputation points
answered 2026-06-01T10:52:49+00:00
MS Advertising - Arsen 160 Reputation points Microsoft External Staff Moderator
1 answer

Ads not showing for our brand keywords while only one competitor's ads appear consistently

Hi Microsoft Advertising Support Team, I'm experiencing an issue where our ads are not showing for our brand and product keywords, while only a few od competitors's, even only one competitor's, ads are consistently displayed. I'd appreciate your help in…

Microsoft Advertising | Ad performance | Performance improvement
asked 2026-06-01T07:26:31.9066667+00:00
Rae Rae 0 Reputation points
answered 2026-06-01T07:26:46.7+00:00

AI answer

3 answers

Newly created Microsoft Advertising account suspended within hours of AIV and a Google Ads import — appeal upheld, requesting human review

Hello Microsoft Advertising team, I am writing to request a human review of my Microsoft Advertising manager account suspension. I am based in Japan and this is my first time using Microsoft Advertising. Account information Manager Account ID:…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-05-28T02:09:05.6533333+00:00
KRMR 0 Reputation points
answered 2026-06-01T07:23:21.8366667+00:00
MS Advertising - Vahid 340 Reputation points Microsoft External Staff Moderator
2 answers

Im the owner of Iron Creek Financial Services in Boise Idaho (need to obtain ownership and change the address)

I'm trying to change the address for my company (Iron Creek Financial Services). Looks like I need to become the owner in your process. Every time it needs to send me a link or a number when i go to press (Send code) it is blacked out and wont let me…

Microsoft Advertising | Advertiser identity verification | Verify as a business
asked 2026-05-27T20:12:39.07+00:00
Dallas Fagen 5 Reputation points
answered 2026-05-27T20:21:20.0266667+00:00
Dallas Fagen 5 Reputation points
3 answers

Regarding optimization levers for Microsoft PMax

お世話になっております。 MicrosoftのPMAXにおいて、クエリや配信面が見れない仕様かと認識しておりますが、実績が変化した時にどこを見て要因を推測しに行けばよいかご教示いただきたいです。 調整レバーにどのようなものがあるのか併せてご教示いただけますと幸いです。

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

419 questions
asked 2026-05-25T10:00:32.2433333+00:00
田原 優和 0 Reputation points
answered 2026-05-27T07:26:48.9433333+00:00
MS Advertising - Vahid 340 Reputation points Microsoft External Staff Moderator