Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,700 questions
0 answers
DLC10 access
I have a paid azure subscription with communication services enabled. I am trying to enable 10DLC, and everytime I try to do register my brand (the 1st step), I get a message that my subscription is not eligible. I can't figure out why it is not…
Azure Communication Services
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 28.999999999999996%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
0 answers
Intermittent remote video render failure (code 408 / subCode 43203) — audio OK, correlated with Firefox on the sender side
Problem summary We integrate the Azure Communication Services Calling SDK for video calls in our web application. On some connections, client A is unable to display the video stream of a remote participant B, while audio from the same participant works…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,700 questions
asked 2026-06-16T15:15:52.29+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 71%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBL%3C/text%3E%3C/svg%3E)
Bastien Lafont
0
Reputation points
commented 2026-06-19T13:01:54.2333333+00:00
Bastien Lafont
0
Reputation points
2 answers
Copilot Studio WhatsApp not responding - Event Subscription provisioning failure
I am using a Copilot Studio agent connected to WhatsApp via Azure Communication Services (ACS). Current state: Agent is published Authentication is set to No authentication WhatsApp channel is connected successfully (Status Active - Number…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,700 questions
asked 2026-06-08T03:22:39.08+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 11%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVD%3C/text%3E%3C/svg%3E)
Victor Daniel Tomás Rodríguez
0
Reputation points
answered 2026-06-19T09:05:54.81+00:00
Victor Daniel Tomás Rodríguez
0
Reputation points
0 answers
Azure Communication Services Email SMTP custom domain — limit for MailFrom / From addresses
Hello Microsoft Support Team, I am using Azure Communication Services Email with SMTP and a custom verified domain. Example configuration: Custom domain: gt.co.uk Current MailFrom / From address: ******@gt.co.uk Display name: UAT Sending method:…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,700 questions
asked 2026-06-19T06:15:07.8166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 91%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFR%3C/text%3E%3C/svg%3E)
Faisal Riaz
155
Reputation points
commented 2026-06-19T08:27:53.84+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 7.000000000000001%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPM%3C/text%3E%3C/svg%3E)
Praneeth Maddali
10,460
Reputation points Microsoft External Staff
Moderator
0 answers
Toll-Free Verification submission stuck in Submitted status past the 8-week window
Hello, I have a Toll-Free Verification application that has been sitting in the "Submitted" state for more than 8 weeks with no progress, no comments, and no requests for additional information from the downstream aggregator. Per current…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,700 questions
asked 2026-06-16T18:27:52.7633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 64%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECC%3C/text%3E%3C/svg%3E)
Chris Collins
0
Reputation points
commented 2026-06-17T22:22:00.13+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 85%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGV%3C/text%3E%3C/svg%3E)
Golla Venkata Pavani
6,085
Reputation points Microsoft External Staff
Moderator
2 answers
Server not responding Unable to access regulatory documents right now. Please try again later.
I am attempting to update regulatory documents for SMS messaging, receiving this error constantly: Server not responding Unable to access regulatory documents right now. Please try again later.
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,700 questions
asked 2026-06-16T14:03:46.3066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 71%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEP%3C/text%3E%3C/svg%3E)
ERIC PROSHUTO
0
Reputation points
answered 2026-06-17T14:44:37.9633333+00:00
ERIC PROSHUTO
0
Reputation points
0 answers
ACS Call Recording - silent BYOS export failure with permanent media data loss (suspected cross-region/HADR finalization); escalation requested
Hello Azure Microsoft support, We have a production data-loss incident on our ACS call recording and are requesting escalation to the ACS product/engineering team. On 2026-06-12T16:03:33.4998814Z a single recording failed to export its media (MP4) to…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,700 questions
asked 2026-06-16T12:44:33.14+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 25%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAK%3C/text%3E%3C/svg%3E)
Alexander Karaberov
0
Reputation points
edited the question 2026-06-17T14:35:14.41+00:00
Alexander Karaberov
0
Reputation points
0 answers
VOCA ACS Issue
Have configured ACS and VOCA CIC cannot validate. Issues connecting to Azure
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,700 questions
asked 2026-06-05T00:07:36.51+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 91%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
Colin
0
Reputation points
commented 2026-06-17T06:23:57.0133333+00:00
Praneeth Maddali
10,460
Reputation points Microsoft External Staff
Moderator
0 answers
Azure communication services emails don't deliver to some email addresses
We have Azure Communication Services configured to send emails from a domain. The domain has seemingly been fully verified. Emails deliver immediately to users who have gmail accounts, but users who access emails via outlook don't get our emails. There…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,700 questions
asked 2026-06-12T17:58:27.41+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 40%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
Ryan
0
Reputation points
commented 2026-06-17T00:29:53.43+00:00
Golla Venkata Pavani
6,085
Reputation points Microsoft External Staff
Moderator
1 answer
ACS Email to iCloud rejected 554 5.7.1 [BS01] - shared pool IP reputation / PTR
ACS Email to iCloud/Apple addresses (@iclXXX.com, @XX.com) is rejected with: 554 5.7.1 [BS01] Message rejected due to local policy (https://support.apple.com/en-us/HT204137) This is affecting real production users who cannot receive invite/credential…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,700 questions
asked 2026-06-08T23:05:53.77+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 44%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
Abdessamade Abarchihi
0
Reputation points
edited the question 2026-06-16T18:23:53.6133333+00:00
Golla Venkata Pavani
6,085
Reputation points Microsoft External Staff
Moderator
0 answers
Email Communications Service - Validate SPF for Nested SPF Record.
I need to validate an SPF record for a mail domain, but our Production SPF has two nested records, which includes "include:spf.protection.outlook.com". This is production for a large number of users and systems. Domain ownership and DKIM are…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,700 questions
asked 2026-06-15T16:00:31.7633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 48%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWP%3C/text%3E%3C/svg%3E)
Will Perry
0
Reputation points
commented 2026-06-16T18:00:16.23+00:00
Golla Venkata Pavani
6,085
Reputation points Microsoft External Staff
Moderator
3 answers
Toll-free SMS not delivering to end users despite ACS 202 acceptance
Issue: Using Azure Communication Services with a toll-free number for SMS delivery. Every send returns HTTP 202 (accepted) from ACS but messages are not delivered to end users on Verizon or Straight Talk networks. Setup: Toll-free number purchased…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,700 questions
asked 2026-05-15T22:45:11.71+00:00
ERIC PROSHUTO
0
Reputation points
answered 2026-06-16T15:50:34.51+00:00
ERIC PROSHUTO
0
Reputation points
2 answers
One of the answers was accepted by the question author.
Unable to create SMTP usernames on Azure Communication Service — adding returns 409 "The username is not available" despite the resource not existing.
I had an existing Azure Communication Service instance with two domains configured, each with several SMTP usernames. I deleted the resource group containing the ACS instance and all its resources, and then created a brand new ACS instance in a new…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,700 questions
asked 2026-04-14T10:37:10.83+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 77%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIS%3C/text%3E%3C/svg%3E)
Ivan Svoboda
20
Reputation points
commented 2026-06-16T10:10:24.85+00:00
Ivan Svoboda
20
Reputation points
2 answers
SmtpStatusCode 550 when sending emails to Trans IP emails
Hello, I am using Azure communication services to send emails. This is working fine for the most part other than when I try to send emails to Trans IP emails. When this occurs I get the following response: DeliveryStatus: Failed SmtpStatusCode:…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,700 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 55.00000000000001%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
3 answers
Email sending quota increase for ACS custom domain — portal Quotas flow loops to Solutions, can't create ticket
I'm unable to create a quota-increase support request through the Azure portal. The "Service and subscription limits (Quotas)" flow — from both the resource's Support + Troubleshooting blade and the central Help + support page — only shows the…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,700 questions
asked 2026-06-12T15:41:44.8+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 18%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETD%3C/text%3E%3C/svg%3E)
tomasz dobrowolski
0
Reputation points
commented 2026-06-16T08:49:00.8733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 51%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAN%3C/text%3E%3C/svg%3E)
Aditya N
2,990
Reputation points Microsoft External Staff
Moderator
0 answers
Copilot Studio WhatsApp channel binds successfully but Event Grid subscription not auto-provisioned — no inbound messages reach agent
I'm trying to connect a Copilot Studio agent to WhatsApp via Azure Communication Services (ACS). The channel binds successfully but no inbound messages reach the agent. After extensive troubleshooting I believe the issue is that the Event Grid…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,700 questions
asked 2026-06-14T19:46:38.9266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 91%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Sam Maddison
0
Reputation points
commented 2026-06-14T20:01:22.0133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 14.000000000000002%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHE%3C/text%3E%3C/svg%3E)
Harshitha Eligeti
10
Reputation points Microsoft External Staff
Moderator
3 answers
My website is hitting the Throttling limits for emails and I need to increase the Quota - Can't submit incident ticket
ACS is throttling emails from my website Quailgolfers.org I need to get the email quotas increased. I have the form filled out but every time I try to create a support ticket it reroutes me to the basic information page with no ability to submit the…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,700 questions
asked 2026-06-09T21:56:55.4833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 20%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAW%3C/text%3E%3C/svg%3E)
Andrew Walker
0
Reputation points
commented 2026-06-11T20:15:30.1833333+00:00
Golla Venkata Pavani
6,085
Reputation points Microsoft External Staff
Moderator
3 answers
One of the answers was accepted by the question author.
Trying to purchase phone numbers in Azure Communication Services
I'm trying to purchase a phone number in the Azure Communication Services service, it' just spins and spins saying "Loading..." for what looks like the Country/Region section of the page. Been sitting there for 15+ minutes. I created a NEW…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,700 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 72%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
2 answers
ACS - Email - Delivery or Bounce Event custom properties
We are currently evaluating Azure Communication Services (ACS) Email for integration with a third-party communications platform and have encountered several limitations that make operational monitoring and bounce handling challenging. Current…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,700 questions
asked 2026-06-03T23:53:32.2966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 65%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
azuregk
0
Reputation points
edited an answer 2026-06-09T23:16:55.8866667+00:00
Golla Venkata Pavani
6,085
Reputation points Microsoft External Staff
Moderator
1 answer
trouble getting toll free sms number verified
I'm having trouble getting a toll free number verified.
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,700 questions
asked 2026-06-04T15:58:31.6033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 43%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENG%3C/text%3E%3C/svg%3E)
Neil Godfrey
0
Reputation points
commented 2026-06-08T08:57:30.3166667+00:00
Aditya N
2,990
Reputation points Microsoft External Staff
Moderator