6,960 questions with Microsoft 365 and Office | OneDrive | For business | Windows tags

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Unable to Access OneDrive for Business Due to Lost MFA/OTP Phone Number

Our organization is unable to access a OneDrive for Business account because the Multi-Factor Authentication (MFA) verification code is being sent to a phone number that is no longer available. We still have access to the account credentials and can…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-06-19T09:56:48.1566667+00:00
DSM CAPITAL 0 Reputation points
edited an answer 2026-06-19T10:38:02.5433333+00:00
Tamara-Hu 16,450 Reputation points Microsoft External Staff Moderator
2 answers

OneDrive constantly offline

Hi, We are using Onedrive on the web and for the past two days it shows constantly offline. We are not able to logoff since profile, settings etc are inactive. What to do? /P

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-06-19T05:42:04.8533333+00:00
Pia Pedersen 0 Reputation points
commented 2026-06-19T07:08:51.79+00:00
Pia Pedersen 0 Reputation points
1 answer

OneDrive Ghost/Orphaned Files – Metadata Corruption Escalation Request

Hello, In my OneDrive folder, there are several files that are completely inaccessible. They appear in the cloud but cannot be opened, downloaded, or deleted. These items behave like ghost/orphaned files — ownerless and unauthorized. I have already tried…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-06-17T10:59:31.1033333+00:00
MovelessMove-0585 250 Reputation points
edited a comment 2026-06-18T15:05:06.2733333+00:00
Henry-N 14,315 Reputation points Microsoft External Staff Moderator
3 answers One of the answers was accepted by the question author.

BEING CHARGED FOR FREE ACCOUNT

THE MICROSOFT BUSINESS WAS SUPPOSED TO BE FREE WHEN I PURCHASED THIS COMPUTER, BUY THEY STARTED CHARGING ME SO I CANCELLED IT AND THEY ARE STILL CHARGEING MY CARD AND WILL NOT LET ME DELETE THE CARD OFF THE ACCOUNT

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-06-17T19:31:14.5766667+00:00
Debra Briggs 40 Reputation points
answered 2026-06-18T08:15:23.2766667+00:00
Stefan Blom 342.6K Reputation points MVP Volunteer Moderator
2 answers

Why Force a Long Name for OneDrive

No matter what I do, Windows is still forcing to sync OneDrive in a long, developer-unfriendly path. What fun do they get by shoving these unnecessary mandates? I guess there are developers in their company also and I won't be surprised if they…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-06-18T03:06:14.2866667+00:00
Gaurab Basu 0 Reputation points
commented 2026-06-18T04:04:23.3333333+00:00
Huy-K 12,470 Reputation points Microsoft External Staff Moderator
1 answer

Getting following Error AADSTS50020: User account

Dear team, I have an issue logging in to my OneDrive account. I need access to my files on the OneDrive. Could someone please help? Many thanks. [Moderator note: Personally Identifiable Information removed]

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-06-17T03:04:17.08+00:00
Charles Dynasty 0 Reputation points
commented 2026-06-17T23:37:03+00:00
Sophie N 16,060 Reputation points Microsoft External Staff Moderator
2 answers

How do i download office suite under 3f golf email if i already have a personal microsoft office suite.

So, i have a personal one drive but am trying to download a business one drive associated with my 3F golf email account. I'm not understanding how to download my office suite associated with my business.

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-06-16T20:10:34.7933333+00:00
Tommy Daigle 0 Reputation points
commented 2026-06-17T21:20:34.21+00:00
Ian-Ng 14,015 Reputation points Microsoft External Staff Moderator
1 answer

How to prevent automatic deletion of my licenses for microsoft 365

My Microsoft 365 Office subscription shows as deleted as of yesterday in the Microsoft 365 admin center. Since then, Office apps disappeared and I cannot sign into OneDrive. I need urgent assistance restoring or reactivating the subscription in the same…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-06-15T20:20:28.14+00:00
Denver Noble 0 Reputation points
edited an answer 2026-06-16T22:38:30.96+00:00
Ruby-N 12,070 Reputation points Microsoft External Staff Moderator
2 answers

I can't get files to save into my OneDrive nor can I get OneDrive to open to my documents

I can't save into one drive and can't open files in OneDrive unless I am in Word.....the SOMETIMES it will let me open a file. This is so frustrating to try and get help with something!

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-06-15T19:02:03.6633333+00:00
Karen Copley 0 Reputation points
commented 2026-06-16T21:52:11.1833333+00:00
Jay Tr 12,960 Reputation points Microsoft External Staff Moderator
2 answers

How to fix file path / naming issues on one drive.

Hi All, We have an issue with our company one drive file path being too long. Current path is: C:\Users\UserName\OneDrive - Company Name LLC\Company Owner's Name - files - Company Name\ What I'd like to do is remove the last piece of the path so it it…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-06-15T19:15:53.1966667+00:00
Charlie Gonzales 0 Reputation points
commented 2026-06-16T20:05:54.9366667+00:00
Ian-Ng 14,015 Reputation points Microsoft External Staff Moderator
1 answer

KB5094126- OneDrive folder located in File Explorer is there but does nothing

Good Afternoon, I've tried to looking for a solution and attempted several things but nothing seems to work. Once KB5094126 is installed, it breaks the ability to browse the OneDrive folder located in file explorer. If I move this domain joined PC to…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-06-11T19:59:40.6833333+00:00
Cattie Nicholas 10 Reputation points
commented 2026-06-16T19:17:28.3866667+00:00
Alexis-NG 16,790 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

One Drive stopped allowing color changes to folders in Windows Explorer

Earlier this week I was able to change the color of my folders, now I cannot. The folders are in OneDrive, it indicates my folders are being synced. I have restarted several times. I have stopped and restarted OneDrive several times. What is the…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-05-30T16:19:52.4266667+00:00
Virgadean Richmond 25 Reputation points
commented 2026-06-16T06:42:58.1566667+00:00
Tim Wo 0 Reputation points
2 answers

Somehow Microsoft 365 Business Basic changed to Microsoft 365 personal

Hoping someone can help me. Not sure who to contact. I help with the IT for a non profit organisation. They have got a Microsoft 365 Business Basic account. Last year, I had to reset the password. I recall resetting the password for the personal…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-06-13T10:41:36.0266667+00:00
LindsayB 0 Reputation points
commented 2026-06-16T01:16:47.1766667+00:00
Vivian-HT 17,205 Reputation points Microsoft External Staff Moderator
2 answers

How in the world can I be signed into my OneDrive account and Microsoft not recognize my signin on a new PC I am attempting to set up?

I have a new PC that I want of sign in to OneDrive and have my files synced to. However, my OneDrive logon is not recognized by Microsoft on my new PC. I am writting this from my old PC. I can confirm, by clicking the cloud icon at the lower right that I…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-06-14T19:50:23.26+00:00
Bruno Gora 0 Reputation points
commented 2026-06-15T22:57:58.2966667+00:00
Hendrix-C 17,580 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Unable to send one drive link to external users

Please configure B2B collaboration settings correctly and troubleshoot first… Error from Entra B2B: At least one invitation failed. Error: ResponseStatusNotOK, message: Guest invitations not allowed for your company.” Sharepoint and one drive allowed to…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-06-12T15:51:19.0333333+00:00
Priya Jayaraman 386 Reputation points
commented 2026-06-15T18:09:20.2266667+00:00
Ian-Ng 14,015 Reputation points Microsoft External Staff Moderator
2 answers

How to switch current OneDrive to another account

Hello, It appears that my work computer is linked to my personal OneDrive account, meaning that all of my work documents are showing on my personal computer. I would like to find a way to transfer everything that is on my OneDrive for work, to a…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-06-12T16:20:16.7966667+00:00
Kayla Moltrup 0 Reputation points
commented 2026-06-15T16:44:53.04+00:00
Ian-Ng 14,015 Reputation points Microsoft External Staff Moderator
1 answer

How tu bulk restore deleted files from OneDrive recycle bin

hi, incidentaly thousands of files were deleted from users onedrive folders. is there any possibility for bulk restore (all happened on same day within few hours) these files form recycle bin (first stage)? powershell script or something, because restore…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-01-29T14:50:32.3033333+00:00
AdminUser 0 Reputation points
commented 2026-06-13T17:18:40.0533333+00:00
mike_coreit3 0 Reputation points
2 answers

How to fix OneDrive sign-out and automatic start issue on client device.

The client environment is managed through Microsoft Azure and devices are enrolled in Microsoft Intune. We currently have a single end user experiencing an issue with Microsoft OneDrive. Unlike other users in the environment, OneDrive does not…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-06-11T20:31:09.2666667+00:00
Daniel E 0 Reputation points
commented 2026-06-12T20:59:23.0233333+00:00
Kai-L 14,395 Reputation points Microsoft External Staff Moderator
1 answer

How to move personal microsoft 365 data to invited microsoft 365 business account

I have a longstanding MS365 personal account. I have received invitation to join a MS365 business account. How do ensure stored information is not lost

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-06-11T20:43:22.1866667+00:00
JimPuffer-6705 0 Reputation points
commented 2026-06-12T19:13:50.44+00:00
Ryan-N 13,855 Reputation points Microsoft External Staff Moderator
2 answers

Cannot connect to One Drive Says not connected to internet, but is connected

Cannot connect to One Drive Says cannot connect to internet, but is connected

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-06-12T09:49:27.8233333+00:00
Barry White 0 Reputation points
commented 2026-06-15T14:49:16.1833333+00:00
Liora D 16,470 Reputation points Microsoft External Staff Moderator