Managing personal Outlook.com account settings, security, and privacy
Hey there! Nice to meet you!
Just to confirm, do you have access to your recovery email address linked to your account?
Did you have two-factor authentication (2FA) active on the account?
If yes, are you able to access the second factor of authentication?
Important: If you have an active 2FA, ACSR will inform you that your recovery request will be ignored. If you only receive a message that the recovery request is either successful or indicates insufficient information, this means that 2FA is disabled.
Also, may I know when was the last time you successfully signed in to your account?
Best regards,
Darhyl