Microsoft account hacked

Account recovery for a hacked Microsoft account is fully automated and is handled only through the official recovery process. Support agents and forum moderators cannot bypass or override this process.

Based on the described situation (security info removed, primary alias/email changed, password changed, and a recovery attempt already denied), the following are the only available options:

1. Use the official hacked-account recovery flow again
   • Follow the guidance in How to recover a hacked or compromised Microsoft account: How to recover a hacked or compromised Microsoft account.
   • Start from the sign-in helper tool linked there. It will:
     • Ask for the email address or phone number.
     • Show self-help options or offer a chance to talk to an agent (who can only guide through the same process).
   • When using the recovery form, provide as much accurate information as possible (old passwords, subject lines of emails, contacts, etc.). If a previous attempt was denied, try again from a different device or network as suggested in similar cases.
2. Understand the limits of recovery
   • As documented in similar Q&A cases, if a hacker has changed the associated email/security info and the recovery form cannot verify ownership, the account is usually no longer recoverable.
   • Microsoft Support cannot manually restore access or revert security changes when the automated system does not have enough proof that the requester is the legitimate owner.
3. Disabling or deleting the compromised account
   • There is no separate manual path to disable or delete a personal Microsoft account when access is already lost and recovery fails.
   • If the automated recovery process does not return access, there is no supported way to sign in and close or delete the account, and Support cannot do this on behalf of the user.
4. Protect other accounts and devices
   • Run a full antivirus/malware scan on the PC or device used when the scam occurred, as described in the hacked-account article, before changing any other passwords.
   • Immediately change passwords and review security info on any other accounts (email, banking, social, etc.) that might share the same password or recovery email.

If the recovery form ultimately continues to fail and security info has been fully replaced by the attacker, the documented position is that the account cannot be recovered and there is no further escalation path.

References:

• How to recover a hacked or compromised Microsoft account
• What happens if there's an unusual sign-in to your account
• Hello , welcome to Account help & learning
• Microsoft account has been locked
• How to help keep your Microsoft account secure
• Account hacked - Microsoft Q&A
• My account got hacked - Microsoft Q&A
• my microsoft account has been compromised - Microsoft Q&A
• How do I send an email to Microsoft about my account being hacked and taken over by <removed> ? - Microsoft Q&A
• fraud charges on microsoft account - Microsoft Q&A