Azure billing support

Hello Archna Srinivas

Based on what you described (free trial credits used, then charges appear on a credit card even after deleting resources / disabling the account), the key point is that billing/charge visibility and timing can be confusing, and you’ll likely need to confirm the exact source of the charges and then open a billing support request if you still can’t stop payment.

1. First, verify what’s actually billing you (credits vs. billed charges)

Cost and usage data in Cost Management can take time to reflect what happened, and current-period charges can change until the billing cycle closes.

• Cost/usage data typically becomes available within 8–24 hours for EA/MCA, and up to 72 hours for pay-as-you-go subscriptions.
• Estimated charges for the current billing period are updated six times per day and can change as usage continues.
• Also, historical data shown in Cost Management may not match your invoice for credit-based / pay-in-advance / free trial offers, because the portal view is primarily based on estimated consumption charges (it may not include payments/credits the same way the invoice does).

If you haven’t already, go to Cost Management + Billing in the Azure portal and use Cost analysis / filters to identify which resources/meters are contributing to the unexpected charges.

2. “Deleting resources” may not be enough to stop all charges: A subscription can still incur charges in a few cases even when you think you deleted everything. The recommended approach to prevent unwanted charges is:

• In Resources, delete all subscription resources (the subscription becomes an empty container with no charges).
• If you also have any support plan with auto-renew enabled, you may continue getting billed for the plan. You can turn off auto-renew in Cost Management + Billing → Recurring charges.

So, it’s worth double-checking whether there are:

• any remaining resources you might have missed (including things that can be created automatically),
• any recurring charges/support plans (autorene​w),
• and whether the subscription has already transitioned out of the free trial credits behavior.

3. If you can’t stop payment, you’ll need billing/subscription support:

Microsoft provides 24-hour access every day for billing and subscription support. Since you’re seeing charges and can’t stop payment from your side, the next step is to create a support request.

How to open a support request:

Azure Billing support request link: create a support request.

1.From the resource menu, in the Help section, select Support + Troubleshooting. In the Support + Troubleshooting pane on the right, type "Billing" in the search box, select Billing, and then click Next.

2.Select the subscription and click Next. You will be presented with some suggestions to resolve your issue. If none of these apply, please follow the steps below.

3.Scroll down and you will find an option to Contact Support. From there, select Create a support request.

4.Enter the problem description (Issue type - Billing, Subscription, Summary - Billing, Problem type - Assistance with Bill, Problem subtype - Help with a billing discrepancy)

5.If the solutions appear again, click on 'Return to support request'. Click Next, and you will then be able to create the billing support ticket.

4) Why Cost Management API info likely doesn’t apply to your situation:

The provided documentation about Cost Management APIs notes they’re currently available for Azure Enterprise customers. For your issue (free trial / credit card charge), you probably won’t resolve this through APIs, portal analysis + billing support is the practical route.

Thanks,

Suchitra.