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Missing "old" legacy Certifications on actual Microsoft Learning Profile account

Artur Nunes 0 Reputation points
2026-06-19T10:00:19.46+00:00

I took a series of Microsoft exams and certifications (MCSA, for example) in the past, starting in 2003. I even have paper copies of it, but the certifications were associated with an old hotmail email address that I stopped using and no longer have access to it. I also have a physical card with my MCP ID (Microsoft Certification Identification Number). These are now becoming very important to me, professionally. Is there any way to recover them?

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  1. Artur Nunes 0 Reputation points
    2026-06-19T11:48:23.9733333+00:00

    I cannot login to "Engage Center | Help + Support" https://engagecenter.microsoft.com/auth/login/ and post a support ticket as a "Personal User" because somehow I´m stuck in the "Support for Business" workspace and I´m unable to change it. This is happening because I can´t "Switch" Directory at the "Portal settings | Directories + subscriptions".

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  2. Gérard Oomens 123.9K Reputation points Volunteer Moderator
    2026-06-19T10:57:52.71+00:00

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  3. Phan Hoang 0 Reputation points
    2026-06-19T10:28:32.9366667+00:00

    I have same problems. Don't know how to restore. And I aslo have some certification that use company email, but now I can not login to this email. How could I restore it

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  4. Gérard Oomens 123.9K Reputation points Volunteer Moderator
    2026-06-19T10:27:24.95+00:00

    Have a look at:

    https://learn.microsoft.com/en-us/credentials/certifications/missing-certifications

    ...

    Some older exams and certifications have aged out of the Certification Program and are no longer available in customer Learn profiles.

    ......

    Support:

    https://learn.microsoft.com/en-us/credentials/support/help

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