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Jeff Herriman 0 Reputation points
2026-06-18T19:04:01.9233333+00:00

Please refere to help ticket 7104465125

To finish the process I have to reconnect per our previous discussion.

How do I reconnect?

Thank you

Outlook | Windows | Classic Outlook for Windows | For home
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Answer accepted by question author

Diana Mariz 8,720 Reputation points Independent Advisor
2026-06-18T20:16:48.8433333+00:00

Hello Jeff. Thanks for reaching out. My name is Diana. I'm an independent advisor and a Microsoft fan like you.

 

However, kindly note that this community is composed of fellow Microsoft users, as we are not Microsoft employees and do not have access to tools or systems to further check

 

As I can see that you want to reconnect with your previous support ticket, to continue where you left off you may proceed with contacting live support agent by following steps below:

 

  1. Go to this link:  https://support.microsoft.com/contactus and sign in your Microsoft account

 

  1. On the "Tell us your problem so we can get you the right help and support" - just type "Microsoft Office 365 issue" then search

 

  1. You will see Recommended Solution, just scroll down until you can see "Contact support"

 

  1. Under "Tell us a little more about your problem", select "Microsoft 365 and Office"

 

  1. For Category select > Technical support > then confirm

 

  1. Select Chat with a support agent in your web browser

 

  1. Confirm your account and you should be routed to Microsoft support representative who have the appropriate tools and resources to investigate and assist you further with your concern.

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  1. AI answer

    2026-06-18T19:04:23.21+00:00

    Reconnection depends on what kind of “help assistant” or chat was used for ticket 7104465125:

    For Dynamics 365 Customer Service / Contact Center chat widgets (online support chats):

    1. If a reconnection link was shared earlier
      • Open the same link the representative gave during the previous chat.
      • If reconnection is still within the allowed time and the session wasn’t ended, the system reconnects to the same conversation.
      • If the reconnection time has expired or the session was ended, a new chat session starts instead.
    2. If using an authenticated support portal/chat widget
      • Sign in again to the same support portal where the original chat took place.
      • Open the chat widget; if reconnection is enabled and still valid, a prompt appears offering to continue the previous session or start a new one.
    3. If the chat was disconnected unexpectedly
      • If the chat widget is reopened within three minutes, the conversation continues automatically.
      • If more than three minutes have passed and reconnection is not configured or has timed out, starting a new chat is required.

    If none of the above options are visible, start a new chat/support session and provide the existing ticket number (7104465125) so the agent can pick up from the previous case.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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