Share via

Mac Legacy Outlook When reply or forward mail, doesn't display the original e-mails

Sonic Kuai 5 Reputation points
2026-06-18T05:51:24.41+00:00

I'm using Mac Legacy Outlook Version 16.110 (26061317), when I reply or forward mail, it never shows the original e-mails. I try to change all the settings it doesn't work. When I turn to New Outlook, this issue can be fixed, but I need to stay with legacy outlook for work.

Outlook | MacOS | Legacy Outlook for Mac | For business

Answer accepted by question author

Hani-Ng 11,835 Reputation points Microsoft External Staff Moderator
2026-06-18T06:26:15.0366667+00:00

Hi Sonic Kuai

Based on your description, this appears to match a known issue that Microsoft has confirmed in Legacy Outlook for Mac. Specifically, the issue affects the inclusion of the original message content when replying to or forwarding emails. The product team is currently investigating this behavior, and a fix will be released once it becomes available. 

For the latest updates, please refer to the following article, which will be updated as new information becomes available: Replying to or forwarding an email does not include the original message in the email body in legac… 

As a workaround, you may want to consider downgrading to an earlier version of Outlook, if your environment allows it. Alternatively, you may temporarily switch to New Outlook until a fix is released.

If you would like to roll back to an earlier version of Outlook as a workaround, please try the following steps: 

Thank you for your patience and understanding. 

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Was this answer helpful?

2 people found this answer helpful.

1 additional answer

Sort by: Most helpful
Most helpful Newest Oldest

  1. AI answer

    2026-06-18T05:51:39.8333333+00:00

    In Legacy Outlook for Mac, the behavior of including the original message when replying or forwarding is controlled by the reply/forward options. In Outlook for Windows these are under File → Options → Mail → Replies and forwards, where the user can choose to include, indent, prefix, attach, or omit the original message.

    The documented options are:

    • Include original message text (default)
    • Include and indent original message
    • Prefix each line of the original message
    • Attach original message
    • Do not include original message (not available when forwarding)

    If Legacy Outlook for Mac is not showing the original message at all when replying or forwarding, the effective setting is equivalent to “Do not include original message.” Because switching to New Outlook fixes the issue, this indicates the problem is specific to the Legacy client.

    Given that Legacy Outlook is being deprecated and New Outlook is the recommended default, and there is no additional Legacy-specific configuration documented beyond these general reply/forward behaviors, there is no supported workaround in the provided information other than using New Outlook, where the replies and forwards correctly include the original message.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.