Teams Changes Folders When Closing a Document - again!

Hi Helen,

Your issue occurs when a file is opened from a folder within Teams and, after closing the file, Teams unexpectedly returns you to a different folder rather than the folder where the file was originally located. To help us determine whether this matches a known Teams issue, could you please confirm whether the behavior occurs in the Teams desktop application, Teams on the web, or both?

As the first step, please try to remove corrupted cache and resync your Teams by following this guide: Clear the Teams client cache - Microsoft Teams | Microsoft Learn

If the issue persists, you can try the following workarounds to help minimize the impact:

Option 1: Open files outside of Teams

After navigating to the folder where the file is stored in Teams:

1. Right-click the file.
2. Select Open in browser or Open in app.
3. Avoid using Open in Teams.

When you close the browser tab or desktop application, Teams should remain in the folder you originally navigated to, allowing you to continue working without losing your place.

Option 2: Navigate files through SharePoint

If possible, access the files directly through the SharePoint document library rather than the Teams Files tab.

When opening files from SharePoint:

• Choose to open the file in the browser or desktop application.
• After closing the file, SharePoint will remain in the same folder where the file was opened, making it easier to continue navigating your document structure.

However, since many other users have experienced the same behavior, this appears to be a broader issue that requires further investigation by the engineering team to identify the underlying cause.

Given the nature of the problem, the most effective next step is reaching out to your IT admin and ask them to use their admin credentials to submit a support request through the Microsoft 365 Admin Center on your behalf.

Microsoft also provides customer service phone numbers based on your region. Your IT admin can find the appropriate contact number here: Customer service phone numbers - Microsoft Support  This route ensures that a Microsoft support engineer can initiate a remote session to investigate backend configurations, run advanced diagnostic tools, and, if necessary, escalate the case to specialized teams with access to internal systems and logs. These backend resources are essential for resolving issues that go beyond what’s visible in the user interface.

As community moderators, we’re here to guide you, but due to privacy and security limitations, we don’t have access to the backend tools required for a full resolution. For this reason, contacting Microsoft Support via the Admin Center is the most secure and efficient way forward.

In case you do not know who is your IT admin, kindly refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support 

I hope this helps you resolve the issue quickly. I’m glad to assist and truly hope the information provided has been useful. Please feel free to reach out anytime if you need further assistance.  

If you find my post helpful, kindly consider marking it as the accepted answer. Doing so can assist others in the community who may have similar questions in finding solutions more quickly.  

Thank you for your kindness and contributions to the forum. 

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