Share via

Print Preview not displaying properly

Opticsmom 0 Reputation points
2026-06-12T21:21:49.09+00:00

There is a big white box covering part of the page when viewing. This makes it impossible to be able to print a document. How do I get rid of this big white box? The magnification of the print preview has also changed somehow.

Microsoft Edge | Other | Windows 11
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Vikki-T 5,990 Reputation points Microsoft External Staff Moderator
    2026-06-13T07:47:06.58+00:00

    Hi Opticsmom,

    I understand how inconvenient this is, especially when the preview is blocked by a large white area and you cannot check the document properly before printing.

    To help narrow this down, could you confirm whether the white box appears on every website/document, or only on one specific page? Also, does the same issue happen when you choose Microsoft Print to PDF, or only with your physical printer?

    In the meantime, please try the following checks:

    • In the print preview screen, look for the Scale option and try changing it to Fit to printable area, Default, or 100%.
    • Try using the system print dialog instead by pressing Ctrl + Shift + P. This can sometimes bypass display issues in Edge’s built-in print preview.
    • Select Microsoft Print to PDF or Save as PDF as the printer and check whether the white box still appears.
    • Open the same page in an InPrivate window and try printing again. If the preview looks normal there, an extension or cached browsing data may be involved.
    • Temporarily disable Edge extensions from edge://extensions/, then test the print preview again.
    • Clear Edge cached images and files from Settings > Privacy, search, and services > Clear browsing data.
    • If this only happens with one printer, please check whether the printer driver has an update available, or try removing and re-adding the printer in Windows Settings.

    While my initial response may not fully resolve the issue, I truly appreciate your cooperation as we work together toward identifying the most effective solution. Thank you so much for your understanding.   

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.  

    Was this answer helpful?

  2. AI answer

    2026-06-12T21:22:00.9833333+00:00

    In Microsoft Edge, issues with the print preview display (such as a large white area and unexpected magnification) are typically resolved by retrying the print operation or restarting Edge before printing again.

    Use these steps:

    1. Close the current print dialog
      • If the Print dialog is open, click Cancel.
    2. Retry printing
      • Press Ctrl+P or right-click the page and select Print.
      • In the Print dialog, reselect the desired printer and check the preview.
      • Adjust zoom/magnification in the print dialog if available, then click Print if the preview looks correct.
    3. Restart Microsoft Edge and try again
      • Close all Edge windows.
      • Reopen Edge from the taskbar or Start menu.
      • Navigate back to the page or document.
      • Press Ctrl+P or right-click → Print.
      • Confirm the preview and magnification, then print.

    If the problem persists after these steps, use the Edge Print FAQ guidance for additional troubleshooting.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.