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No internet connection

Robert Rizley 0 Reputation points
2026-06-12T20:26:22.83+00:00

My computer has no internet connection. My router and modem are working and I have a wireless connection to another computer

Windows for home | Windows 11 | Internet and connectivity
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  1. John Jefferson Doyon 74,135 Reputation points Independent Advisor
    2026-06-12T21:02:33.2933333+00:00

    Hi, I'm John! I will help you with this.

    To help narrow down the issue:

    1. Are you using Wi-Fi or an Ethernet cable? Do you see any error message when you try to connect?
    2. Does the network icon show "Connected," "No Internet," or something else?
    3. Have you recently installed any updates, VPN software, or antivirus programs before this started?

    For a quick test, go to Settings > Network & Internet > Advanced network settings > Network reset, then restart the PC and check if the connection returns.

    Let me know the answers to the questions above, and I'll guide you through the next steps.

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  2. AI answer

    2026-06-12T20:26:58.4366667+00:00

    Try these steps in order on the Windows 11 PC that has no internet:

    1. Check Wi‑Fi and Airplane mode
    • Select the Network/Sound/Battery icons on the right side of the taskbar.
    • Make sure Wi‑Fi is turned on.
    • Go to Settings > Network & Internet > Airplane mode and ensure Airplane mode is off.
    • In Settings > Network & Internet > Wi‑Fi, confirm the network shows as Connected. If not, select your Wi‑Fi network and connect.
    1. Run the Network troubleshooter
    2. Select Start > Settings > Network & Internet.
    3. Select Status on the left.
    4. Scroll down and select Network troubleshooter.
    5. Follow the on‑screen steps and apply any fixes it suggests.
    6. Forget and reconnect to the Wi‑Fi network
    7. Open Settings > Network & internet > Wi‑Fi > Manage known networks.
    8. Select your Wi‑Fi network and choose Forget.
    9. Reconnect by selecting the network again and entering the password.
    10. Restart modem and router Even if other devices work, restart the network equipment to refresh the connection to your ISP:
    11. Unplug the router’s power cable.
    12. Unplug the modem’s power cable (and remove its battery if it has one).
    13. Wait at least 30 seconds.
    14. Reinsert the modem battery (if removed) and plug the modem back in; wait until its lights stabilize.
    15. Plug the router back in and wait a few minutes until it fully powers on.
    16. On the PC, try connecting again.
    17. Run network reset commands
    18. Open Search, type command prompt, then select Run as administrator.
    19. Run these commands in order, pressing Enter after each:
      • netsh winsock reset
      • netsh int ip reset
      • ipconfig /release
      • ipconfig /renew
      • ipconfig /flushdns
    20. Restart the PC and test the connection.
    21. Check for “connected but no internet” issues If the PC shows connected to Wi‑Fi but still has no internet:
    • Renew IP configuration:
      • In an elevated Command Prompt: ipconfig /release then ipconfig /renew.
    • Flush DNS cache:
      • ipconfig /flushdns in an elevated Command Prompt.
    • Check proxy settings:
      • Go to Settings > Network & Internet > Proxy and turn off any manual proxy.
    • Check IP address:
      • Ensure the IP is not in the 169.254.x.x range. If it is, enable DHCP on the router as per its documentation.
    • Check DNS server:
      1. In an elevated Command Prompt, run ipconfig /all | findstr /c:"DNS Servers" and note the DNS address.
      2. Run ping [DNS server address]. If ping fails despite a valid IP, change DNS per Change TCP/IP settings and test again.
    1. Test with another device
    • Try connecting another laptop or phone to the same Wi‑Fi network.
    • If that device also cannot browse, contact the ISP or router/modem manufacturer.
    • If only this PC has issues, continue with driver steps.
    1. Reinstall the network adapter driver
    2. Open Search, type device manager, and select Device Manager.
    3. Expand Network adapters and find the Wi‑Fi adapter.
    4. Right‑click it and select Uninstall device.
    5. Check Attempt to remove the driver for this device and select Uninstall.
    6. Restart the PC (Start > Power > Restart). Windows will attempt to reinstall the driver automatically.
    7. Test the connection again.

    If Wi‑Fi options are missing entirely from Settings and the taskbar, use the Network Adapter troubleshooter (Settings > System > Troubleshoot > Other troubleshooters > Network Adapter > Run) and, if needed, repair Windows using installation media as described in the reference where Ethernet is available.

    References:

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