Cannot save changes in excel. Message says to cancel and then reactivate subscription. How do I do that?

The message appears because Excel detects that the Microsoft 365 subscription for the signed-in account is not active, so saving is blocked until the subscription is reactivated.

Use these steps to reactivate and then save:

1. Confirm the subscription is active
   1. Close all Office apps on the Mac.
   2. In a browser, go to the Microsoft account Services & subscriptions page: https://account.microsoft.com/services.
   3. Sign in with the same Microsoft account used in Excel.
   4. Under the Microsoft 365 heading, verify that the subscription shows as active and not expired or cancelled.
   5. If it is expired or cancelled, renew it by following the renewal steps provided on that page.
2. Fix “subscription cancelled”/“subscription problem” if it is active
   1. Still in the browser, confirm again that the subscription status is active.
   2. Open Excel on the Mac.
   3. Go to File > Account (or Excel > Sign Out if visible) and sign out of the current account.
   4. Close Excel completely.
   5. Reopen Excel, and when prompted, sign back in with the same Microsoft account that has the active subscription.
   6. If there is an option such as Update license or Reactivate, select it and complete sign-in.
3. Save the workbook again
   1. Reopen the workbook in Excel.
   2. Make a small change.
   3. Use File > Save As and save with a new file name if needed.

If the subscription page shows that the plan is Microsoft 365 Basic, note that this plan does not include desktop apps such as Excel; in that case, desktop Excel will remain in a reduced/blocked state and a plan that includes desktop apps (for example, Microsoft 365 Personal or Family) is required.

References:

• A subscription notice appears when I open a Microsoft 365 application
• Office error "Account Notice: We've run into a problem with your Microsoft 365 subscription"
• When opening Word or Excel, getting a 'subscription canceled' message but I have renewed my Office subscription - Microsoft Q&A
• I am unable to open and create documents - Microsoft Q&A