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AADSTS5000225: Tenant blocked due to inactivity - Request reactivation

Hoàng Anh 20 Reputation points
2026-06-12T07:45:02.87+00:00

Hi, my tenant has been blocked due to inactivity (AADSTS5000225).

Please help me reactivate it.

Tenant ID: <pii removed>

Trace ID: <pii removed>

Correlation ID: <pii removed>

Timestamp: 2026-06-12 07:35:09Z

I am the administrator of this tenant and need it reactivated.

Microsoft Security | Microsoft Entra | Microsoft Entra ID

Answer accepted by question author

AI answer

2026-06-12T07:45:12.22+00:00

Tenant reactivation for AADSTS5000225 cannot be performed here. To request reactivation:

  1. Ensure the tenant has been blocked for less than 20 days. After 20 days in the inactive state, the tenant is permanently deleted and cannot be recovered.
  2. As the tenant administrator, contact Microsoft support using the global support phone numbers listed here: https://support.microsoft.com/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2.
  3. Provide the tenant ID and the error details (including AADSTS5000225, Trace ID, Correlation ID, and timestamp) to the support engineer.
  4. Do not open multiple support requests for the same tenant; wait for a response and decision on the existing case.

If the tenant has already been in the blocked state for more than 20 days, it is deleted and cannot be reactivated. In that case, a new tenant must be created.

References:

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  1. Shubham Sharma 17,675 Reputation points Microsoft External Staff Moderator
    2026-06-12T08:26:53.4033333+00:00

    Hoàng Anh

    Thank you for reaching out to Microsoft Q&A.

    The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

    Tenant inaccessible due to inactivity

    If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

    If it has been less than 20 days since the block, please provide the requested details for further assistance via private message: - Note: If it's a test tenant, please re-create a new tenant for testing purposes.

    QuickStart: https://learn.microsoft.com/en-us/entra/fundamentals/create-new-tenant

    Do let me know if you have any queries, we are happy to assist you further.

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