Xbox PC game pass

Question

Xbox PC game pass

Hady Hesham 0

Hi

I have a problem not being able to buy game pass saying that iam in different region however iam in my same region with no change , i reviewed all my region in pc , store and account all are the same in Egypt but always saying:

Incorrect Region

You are trying to purchase from an incorrect region

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Answer 1

Carl-L 16,255 Microsoft External Staff Moderator

Hello Hady Hesham,

Welcome to Microsoft Q&A forum.

Before we proceed further, may I know if you have ever made any purchase with this account successfully before?

In the meantime, please try this quick fix.

Type "Credentials manager" in the search bar and press Enter.
Remove all entries related to your account and the Microsoft Store.
Restart the computer.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Hady Hesham 0 Reputation points

2026-06-12T21:13:13.2033333+00:00

Hello Carl!

Just to be clear, I have made purchases on this account before, I used to have a pc pass back in 2024, and I've purchased both Forza Horizon 5 and Minecraft; they both work just fine.

I also just tried signing out, deleting all credentials related to both my Microsoft account, Xbox account, and Microsoft Store, restarting, and it still gives me an error unfortunatley.. ive already tried everything in that little hyperlink of steps on what to do to match the regions.
Carl-L 16,255 Reputation points Microsoft External Staff Moderator

2026-06-13T12:57:51.78+00:00

Hello Hady Hesham,

I'll see what I can do. I'll keep you updated.
Hady Hesham 0 Reputation points

2026-06-13T21:13:41.2933333+00:00

Alright carl!

Take your time! Looking forward to hopefully solving this..
Carl-L 16,255 Reputation points Microsoft External Staff Moderator

2026-06-16T12:56:51.2833333+00:00

Hello Hady Hesham,

It'd be great if I can know what happened with the account or the computer in the meantime to understand what the cause might be here.

In the meantime, can you please try to create a new user profile on your Windows and try to buy the game pass from that profile instead? Or you can also try to buy the Game Pass using this link instead.

I'm waiting for your reply.
Hady Hesham 0 Reputation points

2026-06-16T14:50:09.12+00:00

Hello Carl!

I think it's important to note that I had my account hacked a while ago, I believe 1 or 2 years ago? So that might be the reason why it thinks my account belongs to a different region?? Other than that tho i dont think anything out of the ordinary happened with the account.

I also tried buying the pc gamepass on a different Microsoft account already, and I went all the way to the confirmation screen without any issues, same price as the one that appears to me here, same regional settings on both accounts. I have no idea why it allows me to buy it on the other account but not this one
Carl-L 16,255 Reputation points Microsoft External Staff Moderator

2026-06-17T13:11:38.7966667+00:00

Hello Hady Hesham,

Thanks for letting me know.

This is also possible, however, the chance it quite low, since it really doesn't affect that much if the billing address is not changed or there are no leftover balance from another region. Can you please check that and also try to make the purchase from the website instead?

I'm waiting for your reply.
Hady Hesham 0 Reputation points

2026-06-17T13:44:49.6966667+00:00

hello carl

I don't really travel outside egypt so there really aren't any funds in my card that could anything other than my currency, whether that being on microsoft or on the card itself, i also checked the billing address and its the same as my current address. I even updated it a little then went to the link you sent prior, it still shows the regional missmatch error.
Carl-L 16,255 Reputation points Microsoft External Staff Moderator

2026-06-18T12:55:54.5766667+00:00
Hello Hady Hesham,

Thanks for replying.

I'd say to make the purchase on the different device like your phone to see if it would help. However, this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas. So to proceed further, you might need to contact Microsoft Support who will have more access to check for you.

Type Live chat in the search box.

Now click Get help, and Select Contact Support or Sign in to contact support below.

Go to the Products and services tab, and choose Other products

On the Category tab, choose Billing and Account Profile questions

Go to Confirm.

You can now choose the option of Chat with a support agent on your web browser.

Thank you for your understanding.
Hady Hesham 0 Reputation points

2026-06-18T18:47:00.13+00:00

Hi Carl,

Alright then, I'll make sure to forward this issue to support and hopefully get it resolved. I'm glad we got to narrow it down a little! Thank you for the help!
Carl-L 16,255 Reputation points Microsoft External Staff Moderator

2026-06-19T13:17:22.45+00:00

Hello Hady Hesham,

Thank you for your understanding.

Feel free to let me know if you have any other questions.

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