Google Services Experiencing Slow Loading Times in Edge and Chrome (Surface Pro 11)

Question

Google Services Experiencing Slow Loading Times in Edge and Chrome (Surface Pro 11)

M.A 0

Surface Pro 11: Over the past week, Google services such as Google Drive and YouTube have been experiencing significant loading issues in both Microsoft Edge and Google Chrome. YouTube videos buffer for extended periods despite a strong and stable internet connection. Similarly, Google Drive documents can take up to five minutes to load, often requiring multiple refreshes and sometimes becoming stuck in tabs.

The issue appears to be limited to Google services, as other websites load and function normally at the same time. Turning Wi-Fi off and back on has occasionally resolved the problem temporarily, but the issue quickly returns. Connecting through my phone's hotspot temporarily improves performance, but the same issue returns within a few minutes. Restarting the Surface has not helped, and clearing the browser cache (all time) has also had no effect.

0 comments

2 answers

Your answer

Answer 1

Hendrix-V 15,780 Microsoft External Staff Moderator

Hi M.A,

It looks like the slowdown is affecting only Google services (YouTube, Drive) while other websites work normally, even across both Edge and Chrome. This usually indicates a connection or network-resolution delay rather than a browser issue.

Since basic steps like cache clearing and restart didn’t help, you can try these targeted checks:

1, Use a different DNS service

Go to Settings > Network & Internet > Wi‑Fi > Hardware properties
Set DNS manually:
- Preferred: 1.1.1.1
- Alternate: 1.0.0.1
Open Command Prompt and run: ipconfig /flushdns

2, Temporarily disable IPv6

Go to Network Connections > your Wi‑Fi adapter > Properties
Uncheck Internet Protocol Version 6 (IPv6) and test again

3, Reset network configuration

Go to Settings > Network & Internet > Advanced network settings
Select Network reset

If you’re using a VPN, proxy, or security software, try disabling it briefly and retest.

Hope this helps get things running smoothly again. Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Hendrix-V 15,780 Reputation points Microsoft External Staff Moderator

2026-06-12T07:29:50.53+00:00

Hi,

I just wanted to follow up and check if the information I provided was helpful. If you have any further questions or updates regarding this issue, please feel free to let me know in the Comments section. I'd be happy to assist you.
M.A 0 Reputation points

2026-06-12T16:17:49.5033333+00:00

Hi Hendrix,

Thank you for your help. Unfortunately, I've tried following your suggestions, but they haven't resolved the issue. I was hopeful that the network reset would work, but it didn't.

I've noticed another problem that may or may not be related. The Wi-Fi speeds on my Surface are consistently much slower than on my phone, even when both devices are tested at the same time and in the same location. I should be getting around 250 Mbps, and while my phone regularly achieves those speeds, my Surface typically tests at around 25 Mbps or less.

If I turn Wi-Fi off and then back on again, the Surface will briefly test at around 250 Mbps for a few minutes before dropping back down to very slow speeds.

I'd appreciate any assistance in resolving both this Wi-Fi performance issue and the Google services issue.

Thank you.
Hendrix-V 15,780 Reputation points Microsoft External Staff Moderator

2026-06-13T02:33:24.02+00:00
Hi M.A,

Thank you for the update details.

The behavior you described (high speed after reconnect, then quickly dropping again) points to a Wi‑Fi adapter or driver/power management issue.

Here are some targeted checking steps that you can try:

1, Disable Wi‑Fi power saving

Go to Device Manager > Network adapters

Right‑click your Wi‑Fi device > Properties

Go to Power Management tab

Uncheck: Allow the computer to turn off this device to save power

2, Lock Wi‑Fi performance mode

Go to Control Panel > Power Options > Change plan settings

Select Change advanced power settings

Expand Wireless Adapter Settings > Power Saving Mode

Set both:

On battery: Maximum Performance

Plugged in: Maximum Performance

3, Force 5 GHz connection (if applicable)

In Device Manager > Wi‑Fi adapter > Advanced tab

Look for settings like Preferred band

Set to Prefer 5 GHz

Hope this helps stabilize your connection, let me know how it behaves after adjusting these settings.
Hendrix-V 15,780 Reputation points Microsoft External Staff Moderator

2026-06-14T06:29:33.93+00:00

Hi,

If you have any further questions or updates regarding this issue, please feel free to let me know in the Comments section. I'd be happy to assist you.

Answer 2

Based on the described symptoms and the provided information, focus on Edge/Chrome performance and general Windows health rather than cache-only fixes, which were already tried.

Try these steps in order and test Google Drive/YouTube after each:

Update Edge and Chrome
- In Edge: select Settings and more (… ) → Settings → About Microsoft Edge and let it check/apply updates.
- In Chrome: go to the equivalent About page and update.
- Keeping the browser at the latest version is specifically recommended for best performance with web apps like Clipchamp and applies similarly to Google services.
Close other tabs, apps, and downloads
- Close all tabs except one with YouTube or Google Drive.
- Close other running apps and pause any downloads.
- This aligns with guidance that low available memory or GPU can cause pages to freeze or load slowly.
Use Edge’s Browser Task Manager to find heavy processes
- In Edge, press Shift+Esc to open Browser Task Manager.
- Sort by CPU and Memory.
- If a specific Google tab or extension is consuming high CPU/memory, select it and choose End process.
- Observe whether resource usage drops and whether Google services become responsive again.
Disable all extensions temporarily
- In Edge, go to edge://extensions/.
- Turn off all extensions.
- Test Google Drive and YouTube.
- If performance improves, re-enable extensions one by one to identify any that might be interfering with Google services.
Turn on Sleeping Tabs and reduce background load
- In Edge, go to edge://settings/system/managePerformance.
- Turn on Save resources with sleeping tabs and set a reasonable inactivity timeout.
- Then go to edge://settings/system and turn off Continue running background extensions and apps when Microsoft Edge is closed.
- This reduces CPU/memory pressure from inactive tabs and background processes that can indirectly slow active Google tabs.
Verify hardware acceleration and GPU behavior
- In Edge, go to edge://gpu and check Graphics Feature Status to confirm hardware acceleration is in use.
- If many items show software-only rendering, update the GPU driver via Windows Update or the device OEM, then ensure Use graphics acceleration when available is enabled in edge://settings/system.
- On Surface, also make sure all firmware and driver updates are installed using Windows Update or the Surface app, as outdated graphics components can cause browser performance issues.
Check Windows and Surface health
- Install all available Windows and Surface updates:
  - Open the Surface app, expand Help & support, and select Check for updates to open Windows Update and install any pending updates.
- If Windows has been freezing or slowing more broadly, also:
  - Disable unnecessary startup apps via Startup settings.
  - Free up drive space using Storage settings to remove temporary/system files.
- These steps help ensure the OS and drivers are not bottlenecking browser performance.
General Edge repair if issues persist
- Close Edge completely.
- Go to Start → Settings → Apps → Installed apps.
- Select Microsoft Edge → Modify → Repair.
- This repairs Edge without affecting browser data and can resolve persistent performance or loading anomalies.

If, after these steps, only Google services remain slow while other sites are consistently fast, and the behavior is identical in both Edge and Chrome, the remaining likely causes are:

Network path or peering issues specifically affecting Google traffic from the current ISP or location.
Intermittent issues on Google’s side for the region.

In that case, continue using the hotspot or another network as a comparison test and monitor whether the issue correlates with a particular network or time of day.

References:

Share via

Google Services Experiencing Slow Loading Times in Edge and Chrome (Surface Pro 11)

2 answers

Your answer