This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 15%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAG%3C/text%3E%3C/svg%3E)
If you need help, please share the error details and this Trace id:[Removed PII] with support.
I'm trying connect my family members accounts on family safty app. Both of members have different microsoft accounts but use same devices. seeing this error
If you need help, please share the error details and this Trace id: [Removed PII] with support.
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 49%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIT%3C/text%3E%3C/svg%3E)
Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data. Since this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.
Since the error appears while connecting family members and includes a Trace ID, this may be caused by a stuck sign-in session, an account already linked to another family group, or a device/account verification issue.
This issue may be caused by a stuck sign-in session, an account already linked to another family group, or an unverified Microsoft account on the shared device.
Please try signing out and back into Microsoft Family Safety, testing in an InPrivate/Incognito browser, and checking whether each family member is already part of another family group. Also make sure each person uses their own Windows profile and that there is no Verify or Sign in again prompt under Settings > Accounts > Your info.
If the same Trace ID continues to appear after these steps, the Trace ID is mainly useful for Microsoft Support because community users cannot look up server-side logs from it. Please share the Trace ID only with Microsoft Support through a private support channel, not as public account information in the forum.
Thank you for your understanding