Access to a resource

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Access to a resource

Frost, Roderic 0

Can anyone help me please. I'm trying to get an employee access to the street sheet page but can't find the proper access ticket to enter in Cherwell. Here is the link page https://ssrs2022-prod.corp.chartercom.com/Reports/report/SOR/TechOps/Midwest_Region/Street_Sheet_Ultimate_Midwest

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Answer recommended by moderator

Erland Sommarskog 134.7K MVP Volunteer Moderator

This is a public forum, but it seems that you have a problem you run in your organisation. I tried the link, but my browser was not able to resolve the address.

No one here can help you. You will need to talk with someone in your organisation. Your IT people, your manager, or someone who is responsible for this production in your organisation.

Akhil Gajavelly 1,830 Reputation points Microsoft External Staff Moderator

2026-04-28T06:06:09.01+00:00

Hi @Frost, Roderic ,

As mentioned by the Erland, this is an internal organizational setup and the link isn’t accessible from outside your network.

From a support perspective, access to that SSRS report can only be handled by your internal IT/SSRS or reporting team. If you’re unsure about the exact Cherwell category, the safest approach is to raise a general access request and have it routed internally they’ll map it to the correct team and permissions.

If possible, check with a colleague who already has access; in many setups, users are granted permissions via AD groups, and getting added to the same group is usually the quickest path.

Thanks,
Akhil.
Akhil Gajavelly 1,830 Reputation points Microsoft External Staff Moderator

2026-05-07T09:14:43.48+00:00

Hi @Frost, Roderic ,

Just checking in to see if you had a chance to review the guidance shared earlier.

Since this appears to be an internal SSRS access issue (as also pointed out by Erland Sommarskog), resolution would typically require coordination with your internal IT or reporting team. They should be able to grant access directly or route your request to the appropriate team.

If you're still facing issues or have any updates, feel free to share them here we’re happy to help further.

Thanks,
Akhil.

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Akhil Gajavelly 1,830 Reputation points Microsoft External Staff Moderator

2026-04-28T06:06:09.01+00:00

Hi @Frost, Roderic ,

As mentioned by the Erland, this is an internal organizational setup and the link isn’t accessible from outside your network.

From a support perspective, access to that SSRS report can only be handled by your internal IT/SSRS or reporting team. If you’re unsure about the exact Cherwell category, the safest approach is to raise a general access request and have it routed internally they’ll map it to the correct team and permissions.

If possible, check with a colleague who already has access; in many setups, users are granted permissions via AD groups, and getting added to the same group is usually the quickest path.

Thanks,
Akhil.
Akhil Gajavelly 1,830 Reputation points Microsoft External Staff Moderator

2026-05-07T09:14:43.48+00:00

Hi @Frost, Roderic ,

Just checking in to see if you had a chance to review the guidance shared earlier.

Since this appears to be an internal SSRS access issue (as also pointed out by Erland Sommarskog), resolution would typically require coordination with your internal IT or reporting team. They should be able to grant access directly or route your request to the appropriate team.

If you're still facing issues or have any updates, feel free to share them here we’re happy to help further.

Thanks,
Akhil.

Answer 1

For SQL Server Reporting Services (SSRS), access is granted by assigning the employee to the appropriate SSRS roles on the report server, not by a special “ticket” type in Cherwell.

To get the employee access to the Street_Sheet_Ultimate_Midwest report, request that an SSRS administrator do the following on the SSRS 2022 web portal for that server:

Open the SSRS web portal (Reports site) on the SSRS server.
Go to the Home folder (or the folder path SOR → TechOps → Midwest_Region).
Select the Street_Sheet_Ultimate_Midwest report (or the parent folder if access should apply to all reports in that folder).
Open Manage → Security (or equivalent security option in the portal).
Choose Add group or user.
Enter the employee’s Windows account or an appropriate AD group.
Assign an item-level role such as Browser (for read-only report access). Use Publisher or Content Manager only if the employee must deploy or manage reports.
Save the role assignment.

If the employee also needs access to the SSRS site itself (for example, to browse folders), the admin should:

In the portal, select the gear icon → Site settings.
Go to Security → Add group or user.
Add the same user or group and assign System User (or System Administrator if they must administer the site).

In Cherwell, reference this as an SSRS access request (for example, “Grant SSRS report access – add user to SSRS Browser role on Street_Sheet_Ultimate_Midwest under SOR/TechOps/Midwest_Region and System User at site level if needed”) so it routes to the team that manages SSRS permissions.

If SSRS at the organization is integrated with SharePoint instead of native mode, then the access request should go to the SharePoint admins to grant appropriate SharePoint permissions on the report library instead.

References:

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Access to a resource

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