keyboard issue after update

Question

keyboard issue after update

bettylylyb 25

After updating to Windows 11 25H2, my laptop keyboard sometimes stops responding or types incorrect characters. I already tried reinstalling the keyboard driver via Device Manager and updated the BIOS, but the issue persists. What is the best way to fix it permanently?

Travis Julian 0 Reputation points

2026-01-25T07:40:57.1633333+00:00

I only noticed this because my graphics card temps shot up to 101 and there were no additional updates. After checking everywhere I realized I also couldn’t type anything. Have there been any other reports of graphics issues?
Vikki-T 5,990 Reputation points Microsoft External Staff Moderator

2026-01-27T14:19:27.6766667+00:00

Dear Travis Julian,

Thanks for the extra context. Based on what you described (GPU temperatures reaching ~101° and then noticing you couldn’t type), this appears to be a different scenario than the original poster’s keyboard-input issue after the Windows 11 25H2 update.

To make sure you get the most accurate support, please create a new question/thread with your details (device model, GPU model, Windows build number, when the issue started, any recent driver/BIOS changes, and whether the issue occurs in BIOS/UEFI). This will help the community focus on your graphics/thermal symptoms specifically and avoid mixing multiple issues in one thread.

Thank you for your understanding.

Answer accepted by question author

Vikki-T 5,990 Microsoft External Staff Moderator

Dear bettylylyb,

Thank you for your question and for sharing the details into Microsoft Q&A Forum.

I understand how frustrating it can be when a laptop keyboard becomes intermittent after upgrading to Windows 11 25H2, especially when it sometimes stops responding or produces unexpected characters. You may also want to review the AI suggested answer above, as it includes several practical steps that are worth trying. In addition, I’ve outlined a structured set of troubleshooting steps below to help narrow down the cause and improve the keyboard behavior.

Check keyboard layout / input language

If Windows switches to a different keyboard layout, you may see incorrect characters even though the hardware is fine.
Go to Settings > Time & language > Language & region
Select your primary language > Language options
Under Keyboards, remove layouts you don’t use and keep only the correct one.

Disable accessibility features that can affect keyboard behavior

Features such as Filter Keys or Sticky Keys can make the keyboard feel delayed, unresponsive, or behave unexpectedly.
Go to Settings > Accessibility > Keyboard
Turn Off: Sticky Keys, Filter Keys, and Toggle Keys (if enabled).

Repair Windows system files

Open Command Prompt (Run as administrator)
Run these commands (in order):

DISM.exe /Online /Cleanup-image /Restorehealth

sfc /scannow

Then Restart

Perform a Clean Boot to identify software conflicts

If a background service/app (keyboard hotkey utility, macro tool, overlay, etc.) is interfering, a Clean Boot can help confirm it.
Follow Microsoft’s Clean Boot steps to start Windows with minimal non-Microsoft services and startup apps: How to perform a clean boot in Windows - Microsoft Support

If the keyboard works normally in Clean Boot, it suggests a third-party service/app may be contributing. You can then re-enable items gradually to pinpoint the specific one.

If the issue started immediately after the upgrade: uninstall the latest update or use System Restore

When a problem begins right after an update, rolling back the most recent quality update can be a practical troubleshooting step.
Settings > Windows Update > Update history > Uninstall updates
For more information How to uninstall a Windows Update - Microsoft Support

I hope the steps above help stabilize your laptop keyboard and prevent the intermittent unresponsiveness or incorrect characters. Wishing you a smooth experience on Windows 11 25H2 and consistent typing performance going forward.

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Vikki-T 5,990 Reputation points Microsoft External Staff Moderator

2026-01-17T14:26:18.1666667+00:00

Dear bettylylyb,

It has been a while and I am writing to see how things are going with this issue.

Have you had a chance to check the replies provided?

Any update would be appreciated.
Ellen 0 Reputation points

2026-01-21T07:12:03.75+00:00

same problem here, the moment i update my keyboard keep pressing (.) it already happened twice and now i am so frustrated since i don't have money since the laptop technician says it's hardware but i believe it is not since my laptop is working well before i updated. I hope someone coul.d send m..e h.e.l.p........
Ellen 0 Reputation points

2026-01-21T07:12:38.3066667+00:00

as u can see whil.e.. i'm typing this there is a dots
Vikki-T 5,990 Reputation points Microsoft External Staff Moderator

2026-01-21T14:55:00.39+00:00

Dear Ellen,

Thank you for sharing the additional details. I can see how frustrating this is, especially when the keyboard starts repeatedly typing “.” right after the update and it impacts your ability to type normally.

Please note that this is a user-to-user support forum. Moderators and contributor's role (including external Microsoft employees) here is limited to providing technical guidance based on the information you share.

Since a laptop technician has already assessed the device and advised it is a hardware-related issue, I know this isn’t the news you were hoping for but I’m not able to provide any help. In the meantime, the most realistic workaround is using an external keyboard or the On-Screen Keyboard.

I hope these workarounds help you keep using your laptop comfortably while avoiding immediate repair costs, and I wish you a smoother, more stable typing experience going forward.

Thank you for your understanding.
bettylylyb 25 Reputation points

2026-01-22T10:14:44.37+00:00

Thanks Vicki, repair system file really help me out
Vikki-T 5,990 Reputation points Microsoft External Staff Moderator

2026-01-22T14:11:39.8333333+00:00

Dear bettylylyb,

Thank you for circling back to let us know that System File Repair helped resolve the issue where the keyboard stopped responding or typed incorrect characters after an update. Your update is very valuable, it can guide other community members facing similar symptoms.

Wish everything continues to work smoothly for you with Microsoft.
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

1 additional answer

Your answer

Travis Julian 0 Reputation points

2026-01-25T07:40:57.1633333+00:00

I only noticed this because my graphics card temps shot up to 101 and there were no additional updates. After checking everywhere I realized I also couldn’t type anything. Have there been any other reports of graphics issues?
Vikki-T 5,990 Reputation points Microsoft External Staff Moderator

2026-01-27T14:19:27.6766667+00:00

Dear Travis Julian,

Thanks for the extra context. Based on what you described (GPU temperatures reaching ~101° and then noticing you couldn’t type), this appears to be a different scenario than the original poster’s keyboard-input issue after the Windows 11 25H2 update.

To make sure you get the most accurate support, please create a new question/thread with your details (device model, GPU model, Windows build number, when the issue started, any recent driver/BIOS changes, and whether the issue occurs in BIOS/UEFI). This will help the community focus on your graphics/thermal symptoms specifically and avoid mixing multiple issues in one thread.

Thank you for your understanding.
Vikki-T 5,990 Reputation points Microsoft External Staff Moderator

2026-01-17T14:26:18.1666667+00:00

Dear bettylylyb,

It has been a while and I am writing to see how things are going with this issue.

Have you had a chance to check the replies provided?

Any update would be appreciated.
Ellen 0 Reputation points

2026-01-21T07:12:03.75+00:00

same problem here, the moment i update my keyboard keep pressing (.) it already happened twice and now i am so frustrated since i don't have money since the laptop technician says it's hardware but i believe it is not since my laptop is working well before i updated. I hope someone coul.d send m..e h.e.l.p........
Ellen 0 Reputation points

2026-01-21T07:12:38.3066667+00:00

as u can see whil.e.. i'm typing this there is a dots
Vikki-T 5,990 Reputation points Microsoft External Staff Moderator

2026-01-21T14:55:00.39+00:00

Dear Ellen,

Thank you for sharing the additional details. I can see how frustrating this is, especially when the keyboard starts repeatedly typing “.” right after the update and it impacts your ability to type normally.

Please note that this is a user-to-user support forum. Moderators and contributor's role (including external Microsoft employees) here is limited to providing technical guidance based on the information you share.

Since a laptop technician has already assessed the device and advised it is a hardware-related issue, I know this isn’t the news you were hoping for but I’m not able to provide any help. In the meantime, the most realistic workaround is using an external keyboard or the On-Screen Keyboard.

I hope these workarounds help you keep using your laptop comfortably while avoiding immediate repair costs, and I wish you a smoother, more stable typing experience going forward.

Thank you for your understanding.
bettylylyb 25 Reputation points

2026-01-22T10:14:44.37+00:00

Thanks Vicki, repair system file really help me out
Vikki-T 5,990 Reputation points Microsoft External Staff Moderator

2026-01-22T14:11:39.8333333+00:00

Dear bettylylyb,

Thank you for circling back to let us know that System File Repair helped resolve the issue where the keyboard stopped responding or typed incorrect characters after an update. Your update is very valuable, it can guide other community members facing similar symptoms.

Wish everything continues to work smoothly for you with Microsoft.
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

Answer 1

The keyboard issue you're experiencing after updating to Windows 11 version 25H2 may be related to a bug introduced in the October update. Many users have reported similar problems where the keyboard becomes unresponsive or types incorrect characters. Here are some steps you can try to resolve the issue:

Disable Fast Startup: Some users have found that turning off Fast Startup in the Control Panel resolves keyboard issues. You can find this option under Power Options.
Check for Additional Updates: Ensure that you have installed all the latest updates from Microsoft, as they may contain fixes for known issues.
Use the Windows Troubleshooter: Run the keyboard troubleshooter by going to Settings > Update & Security > Troubleshoot > Additional troubleshooters > Keyboard.
Reinstall Keyboard Drivers: Although you've already tried this, ensure that you completely uninstall the keyboard driver and then restart your laptop to allow Windows to reinstall it automatically.
Check for Hardware Issues: If the problem persists, consider testing the keyboard on another device or using an external keyboard to rule out hardware failure.

If none of these steps resolve the issue, you may need to wait for a future update from Microsoft that addresses this bug.

References:

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keyboard issue after update

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