Microsoft Security | Microsoft Defender | Other
Additional Microsoft Defender tools and services that provide security across various platforms and environments
How to fix MS Defender app Web Protection has been turned off on Android phone issue.
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Christina Szeman
1
Reputation point
Hello,
I just recently reset my app and now I am getting constant messages from the app saying: Web protection has been turned off. Then seeing the details, I get the Protection off Anti-phishing Settings. The app is already set to Unrestricted. Managed app if unused is turned off. Power saving is off. I can't find the app under Never auto sleeping apps. I did change to optimize and then go to Never sleep again and found the app and put it on. But when I went to put the app back to unrestricted, it disappeared in Never auto sleeping apps. I have a Samsung Galaxy A53. How do I fix this? There's no battery optimization in battery. There is some other things to that I didn't find in any site that I visited on how to stop this app from constantly being turned off. How do I fix this?
Microsoft Security | Microsoft Defender | Other
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Christina Szeman 1 Reputation point
2025-11-10T22:51:02.47+00:00 I have to apologize for not answering this right away. But I did get a response that was deleted for some reason. But I still need help with this issue.
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Pauline Mbabu 1,840 Reputation points Microsoft Employee2025-11-13T08:39:05.9066667+00:00 Hello @Christina Szeman ,
When you set an app to Unrestricted under its battery settings, Samsung might be removing it from the Never Sleeping Apps list because the system might be assuming unrestricted apps don’t need additional sleep management. If you want the app in both places, you can try adding it to Never Sleeping Apps first, then set it to Unrestricted.
Tell me if this works. -
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David 0 Reputation points2026-06-19T08:41:49.3433333+00:00 Hi. Just got this problem on my Xiaomi Redmi Note 14 Pro+ 5G.
In ms Defender in one place it said it is on and another said web protection is off.
Got the notification (off). I have no restrictions on battery. But you cannot turn it (Web Protection) on as the accessibility setting is preventing it being turned on as it is saying 'Its dangerous' (is my phone doing this?)
I have deleted defender and reinstalled but it won't setup completely as it wants this setting turned on (also two other settings are allowed). You cannot finish setup without this one being turned on.
I have installed Bit defender and Avast and both require this 'Web Protection' via 'accessibility' turned on which I cannot do.
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